Seminars dealing with "special topics" have actually been around for decades, and are an older form of marketing and information exchanges, that have seen quite a resurgence of interest in the past ten years.Seminars are simply a group of people coming together for the discussion and learning of specific techniques and topics. Usually there are several keynote speakers within each seminar, and these speakers are usually experts in their own...more
The CEO of a worldwide business asked me to help him develop a talk he planned to give to several hundred of his top executives. He said, 'I feel as if I'm Daniel going into the lion's den.' Indeed, it was the business equivalent of a lion's den that he was entering. Hired from a competing firm, he was a stranger to the company, a company hobbled by declining market share and bad morale caused by the arbitrary actions of the previous CEO, an...more
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different?Why is it that when we actually DO receive excellent customer service that it makes such an impression on us that we usually choose to go back? Why - because the occurrences are so few and far between!!!As a home business owner, it is imperative to my business that customer service is ALWAYS a top priority. Remember the saying: "If you don't take care of your customer, somebody else will". I'm sure you have read or heard it somewhere before.....and how true it is.Here are a few ways to improve customer service at your business:1) SMILE - Sounds too simple, right? As a customer, would you prefer to be serviced by a smiling face, or a scowl that would befit a guard dog?2) LISTEN - Always be slow to speak and quick to listen. Let customers express themselves without you trying to do it for them. Nobody likes being interrupted.3) DON'T BE TOO PUSHY - Yeah, I know - the bottom line is sales, right?There is a fine line between suggesting products/services and...more
This is a question many people have asked themselves, sometimes over and over. Is it possible for the average person to start and run a successful home business? I'm here to say that the answer is a resounding YES!With that said, there are some specific questions you should answer before starting your business. This list is by no means a complete,...more
Do you own your own home business? Is your family involved with your daily business? Yeah, I know at times it seems easier to just do everything yourself. It is an easy trap to get into. Why take the time to explain the job, show them how it should be done, make sure it is done properly, and then possibly have to redo the project if it is not done...more
Believe it or not, 2004 is already here. Yeah, I know, where has the time gone? My mom always told me that as I got older, the years would start to fly by. Did anyone ever tell you that? Did you believe them? Well it is happening to me right now.Before I get too deep into this article, just let me say that the intention of this article is NOT to make people angry or depressed. The real purpose for this article is to help the reader determine if he/she is doing a few key things for their business. Let's take a look at the three main things that I feel any business owner needs to have in place if they are serious about making their business a success.Setting Goals: Sound familiar? Of course it does. Have you done this? If you ask a lot of people, the answer you get may vary from "I know what I want to accomplish" to "Do I really need to set goals? I'm here to say that if you have not set your goals for you business, then take a few moments and write them down. Yes, I said write them down.Be sure to set your goals realistically. Goals should be reachable. If you set unrealistic goals, then don't meet them you are setting yourself up for failure. You need to set short and long term...more
Do you own a home business? Now I'm not talking about the twice yearly yard sale. I am talking about a legitimate home based business. It doesn't matter what type of business you are running affiliate marketing, ecommerce website, ebay auctions,...more
The American Jobs Creation Act of 2004 imposed strict new rules on non-qualified deferred compensation plans. Beginning in 2005, deferred compensation programs that are not in compliance with the new rules may be taxed as wages, slapped with a 20%...more
The N-word! We all know the value of networking and we feel we should be doing more of it. Unfortunately, for too many of us the very thought of attending an event where we have to mix and mingle with total strangers is enough to drive us into hiding...more
If you're one of the many executives struggling with finding and keeping the right people to propel your business forward, you'll find these insights helpful.If you're frustrated by trying to motivate people, work instead to develop a company where...more
Public companies have 90 days from the end of their fiscal year to comply. For those with market capitalization of $75 million or more, this clock starts on Nov. 15, 2004; while all others with less than $75 million market capitalization begin July...more
About four years ago a friend told me one night that she had an interview the next week and was looking for some comfort as she was extremely nervous, as most people are about interviews. I thought back on my my carreer and realized that in the nine...more