Client satisfaction starts with meeting or beating the contractual obligations of the relationship. There are also some intangibles that can help you to over deliver to a client. MeetingsIn most organizations it's easy to deliver additional value around meetings, because statistically, most companies run meetings poorly. Capture important notes during your meetings and then deliver your neatly typed notes consistently with your client's format....more
Most consultants I've talked to don't spend any time trying to recover inactive clients and it's a big mistake. We tend to magnify the problem we had or just want to move on, but sometimes a simple apology and offering to make things right will bring you back a client worth thousands of dollars in billing.Clients can quit contacting you for a number of reasons: They had a bad experience. They no longer need your product or service. As their needs...more
There is a saying that goes, "The best offense is a great defense". Nowhere is that applied better in the corporate world than in the intelligent use of email. In this age of technology, E-mail is a multi-purpose tool that can be adapted into each user's organizational patterns. Firstly, we will get the basic do's and don'ts out of the way. Do not use your work address when filling out forms on external sites. This can bring large amounts of SPAM that may alert your IT department into watching your activities more closely. Free Internet based mail, such as Hotmail, are your best options. Do not transmit any questionable material to co-workers. Especially in large companies where you may have more than one John Smith working, sending of any sexually explicit, or offensive materials to the wrong person can get you fired. And do not forget, Big Brother is always watching. Software development have reach the point where IT developments can scan your emails for keywords, and view the message themselves. Never send out an email in anger. The written word is a powerful thing. Angry mail can set off a flurry of responses, with expanding distribution lists. If you were wrong, even one point...more
Good credit is everyone's dream. A wise use of credit can go a long way. It certainly makes certain goals in life (like acquiring business loan from bank) easily attainable.But the key question remains: "What does it take to achieve 'Triple A' credit?"First and foremost, it is important it is critical to point out where most people go wrong when it...more
When I look around at all of my friends, and a lot of my family, I see a lot of people living from pay check to pay check, under monetary stress. These same people watch the Calendar for payday like a hawk. Pay their bills, and then open up the spending flood gates, before they know it, they are itching for their next pay check. These same...more
With the advancement of computer simulators, anybody can repeat all the business routines before he goes to the real world, and have the opportunity of relaxing from the tedious work with numbers. The businessman can concentrate more on the human factors: The Customer Service, the relationships among fellow workers, and self care. The occupation with Human factors is obligation to deal with emotions. Emotions volumes are not measurable accurately, contrary to cognitive or physical volumes. We can measure I.Q., or weight lifting, but not the intensity of love or hate. Questionnaires about satisfaction from a product or a boss give very limited answers.The reason we cannot measure emotions is that they expand all the time. This is their main attribute. It gives them their most unique quality: The ability to identify with the other and be empathic. We can memorize cognitive or physical practices, but with emotions we are left bare like children in a barren field. This leaves the businessman exposed to mistakes of emotional intelligence, and the computers cannot help him. There is nothing better then the sense of humor, the best therapy for the soul, for illuminating the human factor....more
Got stacks of audio tapes that need to be converted to a more user-friendly format? Professional transcription services may be the answer. Professional transcriptionists can take standard or micro cassette tapes and produce a typed version of the...more
"Who is that hot babe in the picture?" isn't the type of reply an interviewer expects to hear when he or she invites you to ask questions near the end of an interview. In fact, the way you approach the Q&A session will have a direct impact on the...more
Growing up, we all had a mental picture of the perfect life partner The person we thought would be our happily-ever-after -- a person with a perfect smile, beautiful eyes, and an adorable button nose. Fast forward to reality and who did you wind up...more
Business, non-profit and association managers are in a stronger position to succeed when they use their public relations resources in a way that alters individual perception leading to changed external stakeholder behavior. A mouthful, but true....more
Everyone dreams of working at home. No sitting in traffic breathing car exhaust. Wake up and start work when ever you choose. Work in your pajamas. Do only interesting tasks that you enjoy. Take a break whenever you feel like it. Sounds too good to...more
Here's a legitimate looking advertisement found in the classified section of a local newspaper. "Our Company will pay you up to $5 per envelope stuffed! Hurry this opportunity will not last long!" Most work at home envelope stuffing scams look...more