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Whatever Happened To Customer 'Service'? by:Lorraine Pirihi

Do you remember the last time you went into a shop and the person 'serving' raced over to you, greeted you with a lovely smile, heaps of enthusiasm and said, "Welcome to our store, what can I help you with today?" And then listened attentively to what you had to say?Doesn't happen very often does it? In fact, while I was writing this, I couldn't recall when I had experienced it. I'm sure I must have yet it would have been so long ago, I can't...more

What Personal Assistants Really Want by:Lorraine Pirihi

What would happen if the personal assistants in your organisation were away for a week? How would it affect the running of your business or department? How would it affect you…personally?If you are fortunate to have a personal assistant whom you heavily rely on to assist you, in most instances you would find yourself run ragged if they were absent for longer than a day.This week I spoke with two clients who were in the situation where their...more

Get Off Your Butt and Create Your Financial Future…Now! by:Lorraine Pirihi

Most people have no idea where their money goes. They earn it and they spend it.That's fine if you want to live from week to week and are not concerned about your financial future. However if you want to increase your wealth and have more options, action needs to be taken by you otherwise you could end up like most people further down the track, totally dependant on a pension.Karen's StoryKaren is the Marketing Manager for a well-known organisation. She's 39 yrs old, single and earns over $80k a year. She is paying off a mortgage and that's all the debt she has.Karen buys whatever she likes and says she has more than enough money for her lifestyle…or so she thought. And that's a very important point - Karen 'thought' she had plenty of money to splash around yet she had no real idea of where it went. She was at the stage where she wanted to achieve more in her life including taking charge of her financial future.One of the exercises I gave her to do was to sort all her financial statements - visa card, bank accounts and any cash receipts and list her income and expenditure under specific headings ie: loans, clothing, utilities, food etc. Karen recorded everything that occurred for...more

The Real Truth About Working Smarter, Not Harder by:Lorraine Pirihi

Running a business or department can often stretch you to the limit.To be effective at doing what you do best, it's imperative to look at what tasks you can either delegate or outsource.DelegatingThis is an interesting word. For some people it means completely letting go of their responsibilities and getting someone else to do the work. Now that's...more

Are You A Work Addict? by:Lorraine Pirihi

Work addiction is very common in our society today, yet it is not one that is not highly recognised.An interesting article in the March edition of The Success Report published by Success Technologies stated:"Of all the addictions receiving attention today (including alcohol, drugs, gambling and food) work addiction is perhaps the least recognised...more

Are You Worth Investing In? by:Lorraine Pirihi

Do you realise that if you're green you're growing and if you're ripe you're rotten? So says Winston Marsh, Business Marketing Guru in his recent newsletter.Here's and excerpt from it ..."Over the last week or so I have been presenting a series of seminars for MYOB throughout New Zealand and I have made an amazing discovery.Most people would rather service their car than service their brain!Now what do I mean by this? Well, quite simply, nobody gives a second thought to putting their car in for service or to get it fixed. They might moan and groan about the cost but they'll still do it.Why?Because they need their car to get around! They rely on it and have become dependent on it. So, no matter what the cost, they get the car serviced or fixed or whatever. They might have to beg, borrow or steal to pay for it but they front up with the money and get it done.But, it's a whole different scene and set of feelings when it comes to an investment in the most important piece of machinery--- that money making, good time creating piece of machinery called themselves.So many people have truckloads of reasons and excuses as to why they can't spend some time or money to get better at what they...more

Work From Home And Get More Done! by:Lorraine Pirihi

Working from home can be a most effective way to be more productive! Today's open plan offices stop many people from getting their work done. The constant noise, phones ringing and colleagues interrupting can drive anyone to distraction!Many people...more

Clients…Do You Really Need Them? by:Lorraine Pirihi

Running a successful business takes a lot of energy and there are so many areas that as a business owner you need to pay attention too.It's not enough to spend heaps of time, money and resources into getting buyers for your goods and services and...more

Why Men Lie and Women Cry by:Lorraine Pirihi

I've just finished reading a great book by Allan and Barbara Pease entitled "Why Men Lie and Women Cry". A true and humorous account of the differences between the sexes and full of practical ways to communicate effectively.I've enjoyed the book so...more

Get Organised Before It's Too Late by:Lorraine Pirihi

Last year I attended a presentation from Parenting Expert and well-known author, Stephen Biddulph on "Raising Boys". As I have an 11 year old son, I was interested to hear what Stephen had to say. In fact, so were the other 800 other parents in the...more

Preparing For Your Success by:Lorraine Pirihi

When is the best time to prepare for your success in life? What's that you say? " I have to actually have to prepare for it? Doesn't success just happen?"No. It doesn't. If you want to improve your life you have to take the action.An article by Jim...more

Proven Secrets to Keeping Your People and Increasing Your Profits by:Lorraine Pirihi

Why are people changing jobs so quickly these days?Here are a few reasons why: They have a boring job therefore they feel they are not achieving anything. They have no leader to follow. They feel unappreciated. They work long hours and want a...more
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