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Dealing With Problems After a Live Bid Online Auction
Choosing a live bid online auction house to work with is a bit tricky
. While most of them are quite legitimate and they are able to offer you some amazing deals on things like antiques and general household and office goods (when they are doing a whole house liquidation or office liquidation), it is possible to end up paying good money for things that you never receive.However, that is no reason to avoid these kinds of auctions altogether. Instead, you simply need to be smart about how you do things. So, while we hope you'll never have to do deal with the problem, here's how to handle things if a deal ever goes bad when you were making a purchase from a live online auction:
Make Contact
Of course, the first thing you should do is to simply make contact. 95% of the time, the problem is simply that there was a miscommunication and if you simply send a calm e-mail to the person whom you worked with and explain to them that you think there is a problem, they will work to make it right. As we said, most online auctioneers are legitimate and quite honest. It doesn't pay for them to get a bad reputation because ultimately, it will affect their business. However, sometimes you end up with a situation where the company simply refuses to be in touch. In that case, move on to step 2.
Contact Various Authorities
There are various organizations that you can contact after you complete the live bid online auction and find that you are having problems. First of all, you can contact the Better Business Bureau. We hope you will have checked with them in advance to make sure that the company you want to do business with is legitimate; however, whether you have done so or not, contact them now.
The BBB can often help to resolve a problem much more quickly than you can, because they have offices locally and they can contact the company directly. They are also used to dealing with this kind of thing. Assuming you were bidding a live bid online auction, you should also contact the state office that handles auctioneer's licenses. This varies from state to state, however, if the auctioneer swindled you and you can provide proof of the fact and of the fact that they are not willing to make good on what they did, you may be able to get their license revoked.
Call Your Bank
It goes without saying that you should contact your bank. This is getting a little trickier to do these days since the banks are not so interested in automatically taking the side of their credit card customers; however, often times, if you can make your case succinctly, the bank will help you to resolve the problem and you will likely get your money back, though you may ultimately be out the cost of shipping, either to ship the item back to the live bid online auction house or to the bank themselves.
Dealing With Problems After a Live Bid Online Auction
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