Appliance Industry: 哑巴吃黄连 potential buyers, easy returns difficult - rice cookers, washing

Appliance Industry: potential buyers, easy returns difficult - rice cookers

, washing

Potential buyers, easy returns difficult, the title of "God" Consumption Who can only be , the victims. Consumers encountered the face of "unreasonable" demands, City Consumer Protection Committee, and related Law Comment given to 11 in order to interpret the public business in the face of "God", when fewer things difficult, multi-line convenience. Can add money to return for another brand does not work! Two weeks ago, Mr. Qian in Tesco Supermarket Buy a "Supor" brand Rice cooker , Home use and found that the water will overflow when the cooker porridge. December 9, Mr. Qian photographs taken with a rice cooker and found Tesco and Tesco in the negotiations, informed staff that he wanted to buy the congee does not need people waiting next to the automatic rice cooker . After seeing the photo in charge, agreed to give money to President returns, but also put forward a condition: Mr. Qian to re-buy a rice cooker, it can be the original "Supor" brand rice cooker return. The recommendation of the Purchasing Guide, Qian buy the "America's" brand rice cooker. "'America's' rice cooker is also higher than the original cost 20 dollars, so the return is actually more money for a month more expensive." Thought this can end here, did not expect to go back to the rice cooker not as good as the original. "Not only cooking for a long time and very convenient when porridge." Mr. Qian was also observed in view instructions, the instructions clearly written on porridge when people can not leave, absolutely not want the goods. This time, Tesco, Mr. Fang not only give money back, even for not agreed. Reason is that rice cookers have been used, would affect the second sale. "Are used, why the first time to retire and not work the second time? Say Purchasing Guide know what I want to buy, and do not tell. Has found no solution to manufacturers, supermarkets, service points, manufacturers each other evasive as to how do consumers in the end? " Explanation City Department of Consumer Protection Board complaints Su Yanhuai director, said that before the consumer disputes, problem solving is the key customers and distributors, the manufacturers are not the source of disputes. Because the contract is signed both consumers and dealers, in the purchase invoices received after the established facts of the sales contract relations i.e.. If consumers are able to successfully return, to continue to address the issue of products from manufacturers and distributors themselves. General, the problem of buying goods, if the dealer insist on return, we must first return the agreement signed by both parties concerned. After the specified test points of post-test, should the product quality problems do exist, the distributor must return to the entire paragraph. Tesco Purchasing Guide to find the money on his first visit to make change after the views of Mr. Qian also voluntarily re-acquired under the premise of another Rice cooker . In the process, the practice of Purchasing Guide is only a promotional tool, not violating the relevant laws and regulations. The newly purchased goods problems, Mr. Qian made a second request for a replacement home, the staff to "used influence the second sale of goods" returned rejected a move to a violation of relevant regulations harm consumers legitimate rights and interests. Earned Refrigerator Another problem had to change when it is first! 2007 7 10, Ms. Lee in a center to buy a "sound volume" refrigerators, home and found that surface cracks in the refrigerator. Ms. Lee to find shopping malls, shopping centers Ms. Lee replaced a refrigerator. Can not last, Ms. Lee was found using the new-for-refrigerator, refrigerator freezer crab, cucumber and other objects are all frozen up. To this end, Ms. Lee again in consultation with the mall. Over time, maintenance department sent to Ms. Lee's refrigerator replaced PC board . However, not long refrigerator began a loud voice. Ms. Lee once again called the maintenance department of the telephone, but the maintenance department of the people for a long time not to be repaired. No results in many cases repairs, shopping malls Ms. Lee agreed to the replacement of a new refrigerator again.

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