Uses Of Online Call Statistics
Numbertalk has a Freedom Plan and Performance Plan Service where all calls that you receive
, whether they are answered or not, are recorded and stored in the call management system. They can be played back at a later time.Many pertinent information can be gleaned from the Call Data Records or the CDRs. Organisations can find out the status of the call, i.e. whether the call was answered or not, the start and end time of the call, the start date and end dates of the calls, total call duration, the number where the call originated from, the number that was dialled, how long the call was ringing before it was answered by the inbound team and the cost of the call.
The Call Data Records can be filtered using the start or end date, status of the call, the calling number and the number that was called. By exporting the CDR information to MS Excel, you get to work on the data using all the functionality of spreadsheets.
Analysing Call History
By analysing call history your organisation can tremendously improve its communications and devise optimum operational strategies. Call history is more or less like feedback from the outside world on your performance, your position in the market and the kind of customers that are interested in you.
By using different numbers for different marketing campaigns, you can precisely measure how effective each campaign was. By looking at the Calling Number, you can ascertain which parts of the country the calls come from, whether they call from land lines or whether your potential customers are typically on the move and call using their mobile phones. If you find that there is a long waiting time before each call is answered or that there is a high percentage of abandoned calls, or callers hanging up before the call is answered, it may indicate that your inbound team needs more staff or that the calls need to be routed more efficiently.
Marketing companies sometimes use the incoming call history to charge the clients for each relevant call. The Call Data Records are also archived on the call management system. By playing back the recorded calls you can also decide on the training needs of your agents.
contact Numbertalk to learn more about Inbound Call Statistics on Freedom and Performance plans. Numbertalk also offers services on 0845 Numbers, 0800 numbers, 0844 Numbers, premium rate numbers, freephone numbers and 0330 numbers.
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