Uses Of Online Transaction History
All the transactions that take place between your organisation and Numbertalk are recorded on the online transaction history of eConsole
. You may have added telephone numbers to your account, so the connection fee is recorded. The monthly service plan charges are generated on the 1st of every month, so those charges are recorded on the online transactions. The call credit units purchased so that chargeable calls can be routed and also the annual renewal fees charged on the 12th month anniversary of each number that you have purchased are also recorded on the online transaction history.Even those transactions that do not have a fee attached to them, such as the creation or deletion of hunt groups, queues, mail boxes, feature codes and other features on the call management system.
Each transaction will have a date and time associated with it, description of the nature of the transaction, the username of the person who conducted the transaction and the total cost of each transaction.
Case Study 1
Blowplast Engineering plc has an 0800 number on the Performance Plan. They pay a connection fee, service plan fee and annual renewal fee. They also purchased call credit units so that chargeable calls can be routed to them. They pay by using a Visa Debit Card which they have registered with the eConsole. Suppose somebody from Blowplast Engineering wants a full breakup of all the payments that they have made to Numbertalk, all they need to do is login to eConsole, and search for reports on transactions from the desired start date to end date. The search results will show a detailed breakdown of all the charges and also provides information on which staff ordered the transactions.
Case Study 2
Eric is a plumber who transacts his business by using an
0844 Numbers. Eric initially answered all the calls himself by routing the calls to his mobile phone. However, as his business expands he is unable to handle the call volume and hires a call answering service. He creates a Hunt Group for the call answering service to answer all calls and unanswered calls go straight to the voice to email mailbox. A customer disputes that his voicemail was unanswered. Eric checks the transaction history on the particular date that the customer claims he left the voice mail, finds that the Hunt Group was created two days earlier, thus resolving the dispute. Online Transaction History is available on all service plans.
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