Travelgenio As Well As Travel2be Starts An Airlines Travelers Satisfaction Survey Form
The internet travel agency Travelgenio, with its second manufacturer
, Travel2be, has made a novelty study to know the satisfaction of the airlines travelers and the general evaluation of the actual flight experiences.With an online questionnaire, 145000 passengers were asked about their opinion about the experiences they had throughout their last flights and all of the factors that influence them in a positive or negative way on the final satisfaction.
From the results of this survey, the potential airlines customers have between 41 and 55 years of age (37, 63%) with research level where the 77, 73% have some kind of univertity degree and are actually working (77, 26%). Despite this - says Mariano Pelizzari, Travelgenios CEO - the very first motivation for passengers to get on board is turism or leisure (45, 02%), followed by family or even friends visits (30, 41%).
Talking about airlines businesses, it is well valorated the facility to make the check in (74, 05% thinks about this inside a positive way), actually extended on its online version, that makes easier as well as faster the boarding. The issue of including luggage within the ticket price is well valorated for the 47, 07%.
One of the the majority of determinant fact for purchasing a plane ticket is price. As Pelizzari explains, 68, 04% of passengers are searching for an acceptable or excellent price before making their reservations.
The space left for legs isn't good evaluated. 40, 9% of the asked travelers think isn't enough. However, hand luggage space is valorated in a positive way by 51, 20%. From the results of Travelgenio's and Travel2bes travelers satisfaction survey, 72, 16% of the customers situate this issue in acceptable (41, 92%) and excellent (30, 24%).
Mariano Pelizzari says it's surprising how buying habits have changed on a few years. Actually, 70, 47% of the clients buy their tickets with an online travel agency whilst only the 25, 83% purchase them directly in the airlines web. He also addes 66, 43% of the passengers have used an internet price searcher for locating the destinations while only 17, 05% of them go directly to a few of the online travel agencies like Travelgenio
91, 39% of the users recognize that price is the most decisive aspect for the final decision, as well as 74, 34% declares that schedule is also important for them.
Finally, Mariano Pelizzari clarifies the trustworthiness of the travel agency or website is taken into account by 51, 85% of the respondents, while 42, 89% also think it is necessary a concrete flight organization. This are data we should consider carefully.
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