Kaplan Financial: A Reliable Choice, or Not?
Kaplan Financial: A Reliable Choice, or Not?
Kaplan Financial has been around since 1958, and since then, became the leading provider for training in accounting, tax and financial services. They provide professional accounting and tax qualifications like AAT, ACA, ACCA, and CIMA; CFA, CAIA, FRM, IAQ, IMC, and SII for investment qualifications; and offers postgraduate courses like MBA, MA, and MSc. In a year, they receive more than 48,000 students in the UK and abroad. It is also accredited by The British Accreditation Council for Independent Higher and Further Education, and has received validation by Liverpool John Moores University so it can run its MBA degree program. Seeing the statistics of the new entries yearly as well as the company being around for more than 50 years, plus being an accredited and leading provider for business training seems like a very reliable company from the outside, but is that really the case?
The mission that Kaplan Financial is after is to help people achieve their educational and career goals. They also aim to provide the best education and other services they can, provide a focused and engaging lessons and course material, and to provide a respectful and professional customer service, among other goals. Noting the fact that these are part of their goals has only disappointed a number of the students on the reliability of Kaplan Financial, particularly the accounting program.
For one, the teachers there may hold the right qualifications, but they do not seem to have brought all their knowledge along with them. Students have reported that the teachers did not have in-depth knowledge on the subjects they were teaching as most of the time, whenever there were any questions outside the textbook, they would not receive an answer. There were other complaints such as the irrelevance in course materials, or lack of materials altogether, despite the teachers acknowledging that fact. Perhaps the course was made in a way so that the students would take the extra mile to do independent readings, but is it really necessary to purchase materials that are not even being used? And why are the teachers not making amendments to the choice of materials then?
There is more to say about the reliability of Kaplan Financial. Despite it being an accounting firm, its knowledge is left outside their practice. There have been numerous reports where students are told that their course payment is overdue when in fact they have already made the payment. To make things worse, records of such payments would not even exist. If complaints were made, there would be no reply unless one took the initiative to call them to make a thorough inspection. There is simply no customer support otherwise the last you will hear of their concerned voice would be when you sign up for the program and made your payment. Looking back at their missions, Kaplan Financial is not very reliable, after all.
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