Investing in BPO Technology

Helios Outsourcing would choose smart work over hard work

. We are a call center services provider that believes that the call center sector today needs tools. It's not just about having quality telemarketing or lead generation agents. It's about providing them with the correct and efficient tools to do something better than our rivals. That is why technology is so important for us. We make regular updates to the BPO service technology that we use and continually update that to make room for innovation and upgrades. Our answering service team is equipped to handle large call volumes without missing any calls. The hold time and other details are worked out through the web-enabled technology used by the inbound call center desk.

The technological investments that we do always find favor with the clients. Many of them hire us again after we are through a telemarketing or lead generation project. Sensing our affinity to cutting-edge technology, they also expand the call center services that they need. They take us on-board for help desk services and web marketing services as well.

Our technological weaponry also breeds ground for training the BPO agents working for us. We have extensive training sessions to make them comfortable with the use of equipments and software. These training sessions last a life time and build careers in the BPO service sector.

At Helios, we have a very strong team of people who are fully committed to driving the business through innovation, passion and sheer hard work. It is teamwork and partnership that make daily challenges enjoyable and rewarding. We have set ambitious goals for Helios Outsourcing and I have every confidence that we will scale new heights this financial year!

For more details log on to www.heliosoutsourcing.com

Investing in BPO Technology

By: Ganesh Sha

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