How Do You Create a Call Center Solution Without Breaking The Bank?

The telecom world certainly is at the forefront of many industrial network

, embedded computing and content management technical innovations. We all have seen the ads on TV, on-line and on our Blackberrys, I-Phones and now our I-Pads about how this service or that service provides you with the latest in 3G, 4G; and stay tuned folks, 10G wireless communications.

On top of these network advancements, you can add an explosion of audio and video content applications like: conferencing, call centers, interactive voice response (IVR) servers, media and signaling gateways. It's enough to make your head hurt figuring out how you're going to meet the needs of the new networks and the latest converged telephony solutions while still maintaining the older applications and networks all with the same or reduced hardware budget.

New telecom platform architecture hardware like AdvancedTCA (ATCA) certainly meets all of the technical challenges of the latest telecom applications, but at steep hardware and infrastructure costs. ATCA's hardware platform "cousin" MicroTCA holds a lot of promise, but has some limitations in terms of the breadth of Telco cards available. CompactPCI certainly has proven itself over the years in these types of applications, but cPCI hardware tends to lack the hardware uniformity of ATCA and uTCA platforms. So, what is the answer to this hardware dilemma?

Good ol' edge card-based computing solutions offer a high degree of system scalability and flexibility at very attractive price points. For example, the Trenton TRC6001 is a 6U rackmount computer built on the PICMG 1.3 system architecture.

The edge card computing architecture allows you to mix n' match COTS board hardware to meet a wide variety of network and Telco content apps. The ability to choose different hardware to meet past, current and future telecommunication needs makes systems like the Trenton TRC6001 an ideal hardware platform choice in converged media applications.

How Do You Create a Call Center Solution Without Breaking The Bank?

By: Jim Renehan

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