--%20Dell%20Services%20today%20announced%20it%20has%20signed%20a%20six-year%20IT%20outsourcing%20contract%20with%20leading%20pan%20European%20travel%20company%20TUI%20Travel%20PLC.%20Deploying%20managed%20infrastructure%20services,%20Dell%20Services%20will%20utilize%20its%20IT%20Infrastructure%20Library%20(ITIL)-based%20best...){kind=link}
Dell Services Signs Six-Year Managed Services Contract with TUI Travel PLC
Dell Services Signs Six-Year Managed Services Contract with TUI Travel PLC
PLANO, Texas & LONDON--(BUSINESS WIRE)-- Dell Services today announced it has signed a six-year IT outsourcing contract with leading pan European travel company TUI Travel PLC. Deploying managed infrastructure services, Dell Services will utilize its IT Infrastructure Library (ITIL)-based best practices and systems as well as cloud-based asset management capabilities to help TUI Travel boost cost savings and productivity.
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Under the agreement, Dell Services will help TUI Travel standardize its tool set and infrastructure, specifically for IT services that support its employees, with Service Desk offerings such as Desktop, Laptop, and Printer support, and Managed Client services including Managed Active Directory and Exchange.
Specifically, Dell Services will provide a single point of contact for resolving technical issues and offer 24/7 service desk support, utilizing disciplined workflows, automated process tools and industry best practices to help increase efficiencies and control costs.
The contract also includes the provision of hardware and use of Dell Managed Deployment Services, an end-to-end offering designed to help speed deployment time, save money, and provide comprehensive planning and project management to support IT staff.
Additionally, Dell Managed Print Services will be utilized to assist TUI Travel in modernizing its printer fleet, which will help decrease the total cost of printing. Dell Managed Print Services will help enable TUI Travel to focus on its core business, and not the day-to-day management of a complex fleet of printers, copiers, faxes, scanners, and multi-function devices.
Services will be provided initially in the UK, Germany, France, Spain, the Netherlands and Switzerland.
Quotes
"Through increased IT efficiency and cost reduction of technology ownership, our partnership with Dell will provide significant value to our organization and will also enable TUI Travel's team to focus on more customer-centric development," said Jim Mann, CIO,TUI Travel PLC.
"It is our privilege to deliver innovative IT solutions that help TUI Travel serve its 30 million customers in 27 markets. With a standardized tool set and cloud-based infrastructure, we are excited to help TUI Travel drive cost savings and boost productivity for its operations across 180 countries," said Eric Velfre, director, Dell Services.
About Dell
Dell Inc. listens to customers and delivers worldwide innovative technology and business solutions they trust and value. Dell Services develops and delivers a comprehensive suite of services and solutions in applications, business process, consulting, infrastructure and support to help customers succeed.
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