Can CRM Actually Help Home Service Companies Resolve Complaints Faster?

I’m curious about the after-sales side of CRM. If a customer complains through WhatsApp, another calls the office, and someone else messages the salesperson, how do you keep everything together? HelloGrowthCRM came up while I was researching CRM software India. Has anyone measured whether CRM actually speeds up complaint handling? For example, did average resolution time fall from 48 hours to 24 hours? Or did it mainly help make sure complaints didn’t get forgotten? 2026-9-22 02:00 

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