Why Consumers' Online Habits Must Be Considered by PR Professionals
Why Consumers' Online Habits Must Be Considered by PR Professionals
With a mere one percent of the 2002 people surveyed saying that they spend 'little or no time' browsing the internet, the increasing power of online communications to reach who you want, when you want, is impressive. According to the data, the age group most likely to spend over 14 hours a week surfing online is 35 to 54 year olds, as 38 per cent of this demographic claim to do this, but even among the demographic that is the least-heavy online user, the 55-plus, 27 per cent are still browsing for over 14 hours a week.
People tend to browse online when they are at home (94 per cent), but 22 per cent also like to browse at work, and this figure rises to 32 per cent among 18 to 34 year olds, and 34 per cent for those based in London.
It is no wonder, therefore, that a growing amount of PR activity is now focused online, as so much media content is accessed this way. The media itself has transformed its output, with every leading broadcaster and publisher having a strong online presence. Even specialist magazines aimed at niche audiences appreciate the value of creating interesting online and digital editorial. Jen Campbell, communications executive at Future Publishing, describes how craft magazines have evolved; "Our craft magazines have always enjoyed a rich community aspect, but with the growth of online and digital arenas in the past few years, we've seen a real development in the way in which these enthusiasts interact with each other."
"With over half a million knitters online, it gives us access to a direct and personal dialogue to these niche enthusiasts in a way that is far more personal and intimate, and also encourages a dialogue amongst themselves also. For a campaign such as the Macmillan Comfort Blanket (where people knit squares for the charity Macmillan Cancer Support) the importance of online platforms should not be underestimated; it'll give us a chance to make a real difference, and to extend on the possibilities afforded by traditional print media."
However, when communicating with people in office hours, it must be taken into consideration that many will be facing limits as to how much they can do online. Our research shows that of those that can go online at work, 46 per cent have some sites automatically blocked, and 26 per cent are unable to do any downloading.
For many PR professionals working online, networking on social network sites such as Facebook and Twitter is an ideal way to communicate with key clients, contacts and journalists. Yet surprisingly, some journalists are not able to respond immediately to such online discussions, as they are restricted on their usage by their publishing companies.
A member of the editorial team at a leading publication at Centaur Media discusses the rules there: "We are allowed access to most sites, most of the time. But social networking is only permitted at lunchtimes if you are a journalist, which can be a nuisance for some. We're also not allowed radio access and we can't access sports news either."
An editor at media group Redactive says that editorial staff there are also not given full access to the internet, and that this is a "constant gripe", adding, "We get access to Facebook and other social networking sites between 1pm and 2pm and outside normal working hours but that's it. They haven't yet cottoned on to Twitter so we're allowed to view that at any time. It's hugely frustrating as we have a Facebook group for the magazine and the in
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