Playing at the online casino sites is usually an enjoyable experience for most people and when the leading sites such as Intercasino and Virgin are used any problems can usually be sorted out by contacting the customer service department of the site itself and most of the time you will be able to play for many years without having a problem with a site.
Unfortunately there may be the odd time that a problem occurs and there is a dispute over the right and wrong thing is.
If this unfortunately happens to you then the first thing you need to do is to contact the customer services team of the online casino. Once you get through, explain the problem that has occurred and explain to them that you are unhappy. The customer service team will then put you in touch with the dispute resolution department, which any good site should have. When you are through to this department you can go into more detail about what the problem is and how it occurred.
They will put their side of the story to you and probably show you a term and condition that you agreed to when you signed up. If they do this then there is not much you can do but if they try and fend you off with a poor excuse you may be able to take the matter further. There are some sites that review casinos and will also help people going through a dispute process with a casino to see whether they are in the right or not.
Most services like this will insist that customers try and go through the normal services (as mentioned above) before they step in because going to them should be last attempt at getting some kind of resolution. The reason the online review sites can step in and help is because they often have a good relationship with the managers at the leading UK online casinos and also have direct numbers to get in contact with them in most cases.
You need to send the review site details about the dispute including what measures you have taken to resolve the problem as well as contact details. The review site will then get in contact with the online casino and try to come up with an amicable resolution so that everyone is happy with the outcome.