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Trade Qualifications Build Customer Trust

Trade Qualifications Build Customer Trust

Tradesmen need to have approved qualifications in order to build trust with an increasingly sceptical public.


Research by the Co-operative Bank revealed that electricians, plumbers and builders need to improve their public image as they were all included in the top ten most distrusted professions in the United Kingdom.

Politicians topped the poll, closely followed by bankers and journalists while electricians came sixth, plumbers finished seventh and builders were ranked eighth in the survey which asked the opinion of 3,000 adults.

The study also found that 54 per cent of Britons are less trusting compared to a year ago and 40 per cent blamed this distrust on poor service levels.

It is important that tradesmen pass the appropriate plumbing courses, electrical courses and bricklaying courses if they are to win back the trust of British consumers.

John Hughes, business leader of retail products at the Co-Operative Bank, said: "For the sake of economic stability, it's imperative that the British public has confidence in its government, financial services sector and the housing market.

"It's vital that representatives working in each of these professions work hard to earn back the trust and respect of the general public."

Potential electricians and plumbers need to understand that there is no quick or easy entry into the trades industry as a proper sequence of approved and accredited NVQ training must be undertaken before they can be called fully competent.

The first electrical courses that a aspirant electrician needs to complete is the City and Guilds NVQ 2330 Level 2 as this will allow progression onto the NVQ 2356 level 3.

People wanting to train as a plumber must pass the required City & Guilds NVQ 6129 level 2 plumbing courses, which acts as the precursor to the NVQ level 3.

Gill Roberts took advantage of plumbing courses and is now fully qualified after being made redundant from her job as an IT teacher at the age of 52, reported the Daily Mirror.

The mother decided to change career and invest in plumbing courses as she was already passionate about working with her hands after being inspired by her father who was also a plumber.

Ms Roberts was surprised to that she was not the only woman training to become plumber and soon realised that being a female was an advantage in the industry.

She told the Mirror: "I realised there is a huge market for female plumbers and electricians.

"Some women don't feel comfortable having a male stranger in the house and others can't because of their religion, so there's work for women who want to get into trades."

Numerous plumbing firms have female employees and there are even businesses which exclusively hire women.

by: Martin Hofschroer
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