Tourism: Antidote for Sick BPO Service
The answering sector got into some trouble during the lean months
. The projects were not really rolling out for them because companies did not have enough money to hire phone answering service. That's when many of the inbound call center units relied on tourism projects. These projects never faded from the horizon, always proving a ray of hope to the call centers that ran short of projects.Tourists were benefited in the process because they had help at hand in the form of BPO units offering support. They could call up the help lines just about any time of the day and night. The countries that offered this BPO service received additional revenues from the tourism sector. A case in point is the South African tourism department. They made some rich winnings from the month-long FIFA World Cup that was held there.
The call center sector is the right choice for the tourism department. Callers who try the phone lines generally want specific information in the shortest possible time. Only professionally trained inbound call center agents suit the bill. The answering service department of tourism has to be right and precise in their information dissemination because what they say becomes directions to people who may be lost in the wilderness.
Failure to assess the situation and act accordingly gives off the wrong impression about the hospitality and efficiency of the country itself. In such disappointing cases, the tourists will scarcely want to visit that place again. That would mean a cut in the revenues earned from tourism. No wonder, then, that the department is serious about which BPO they are working with. The wrong choice of BPO service could result in losses that can run up to the millions.
Information dissemination is only one part of the answering service for the tourism department. The state also approves and wants to promote certain packages and services for tourists. The inbound call center agents' job is to push these across to the tourists who call. You may say that this is nothing short of hard selling. But you have to keep in mind that the tourists are not likely to know what tourist packages are there for grabs.
It may be that the services will only benefit them and make their travel far more convenient. The task of the tourism BPO is to make them aware of what choices they have on their hands. The correct tour packages from the BPO service run by the government may just prevent them from running into fraudulent private players.
The call center for the tourism department can educate the tourist about the salient features of the country. The inbound call center agents can inform the tourists about places, sites and even restaurants that are not mentioned in the travel books or websites but pack in a mean punch. You can always rely on the tourist's instinct to try something that other tourists don't! Using this psychology as an advantage, the smart BPO agent can convince the tourist to buying something from the tourist department.
Tourism: Antidote for Sick BPO Service
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