The Ten Most Risky Offshore Outsourcing Destinations
Although offshore outsourcing of call center services became widely popular
, there are things that can make these advantages turn into a great disadvantage. Like any other offshore investments, there are several key factors that can determine whether or not call center outsourcing will work for the company and these include the outsourcing destinations and the governments support of the country where the BPO requirements will be outsourced.The risks posed by the offshore outsourcing destinations will all depend on the companys views about risky investment. Aside from the risks brought about by the offshore call center outsourcing destinations, legal issues also play a vital role in the success of the offshore outsourcing venture. So in order to avoid lapses and misconstrued judgments, companies are advised to follow all the regulations implemented in a particular country with regards to offshore outsourcing ventures. So, if you are still in the first stage of planning your offshore outsourcing for call center services, it is a must to know at least some of the risk - prone offshore outsourcing destinations around the globe. By doing so, this can give a clear idea as to whether continue your outsourcing ventures in these countries or establish a contingency plan on as how to face the risks presented head on.
Ten Risk-Prone Outsourcing Destinations
This list is presented so that readers will have an idea of risk prone offshore outsourcing destinations
Bangkok, Thailand
Bogota, Colombia
Jerusalem, Israel
Johannesburg, South Africa
Rio de Janeiro, Brazil
These countries make it to the top five due to various reasons including;
The instability of their currency,
Increased rate in personal crime due to the lower ratio of police force to the number of the citizens in the city.
The threat of terrorism
Local rebel uprising also plays a major part in determining the level of risks faced by offshore call center services and offshore outsourcing in general.
The following cities and countries also made it to the list of risky offshore outsourcing destinations due to minor reasons including climate threats, various geo-political issues, and corruption in government, organized crime and other related issues. These countries include:
Manila, Philippines- Climate threats
Juarez Mexico- Corruption in the government
Colombo, Sri Lanka- Geo - political issues
Kingston, Jamaica- Immaturity of the legal system
Kuala Lumpur, Malaysia- Environmental issues including pollution
Although the risks presented here do not encourage companies to turn down their plans for offshore outsourcing call center services, it is best to evaluate all the key details with regards to their business objectives and BPO requirements in order for their companies to fully understand the risks they will face and how they would deal with should they decide to continue their offshore outsourcing from these destinations.
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