Insurances.net
insurances.net » Small Business » Ten Business Practices To Double Repeat Business - Online/offline
Home Business Small Business Wholesale Business Business agency Global Economy
]

Ten Business Practices To Double Repeat Business - Online/offline

Ten Business Practices To Double Repeat Business - Online/offline

You and your employees, have a dramatic effect on repeat business

. Follow these ten tips, and your repeat business will easily double. The way you treat customers is very important to achieve business success.

* Trustworthy people -- people who keep their word, and are considerate of other peoples time and efforts. People who care enough about the work they do for their employer to remember customer names, their most likely requests, as well as other considerate efforts.

* Secure transactions -- people want to know their credit card numbers are secure, and will not be compromised. When speaking business conversations, they are polite enough to close doors, and keep their voices down when speaking private matters concerning sensitive information.

* Respect -- folks like to feel that they are more than just a wallet or credit card to you. A sure way to lose customer base is to not listen, be short, abrupt "not having time for them." No matter how "busy the office, the employees should never give someone the "bums rush" or make them feel as though they are unworthy of their time.

* Real people to address their needs -- it can be quite annoying to have to listen to twelve different options before you can reach a person. Auto responders are fine for thanking the customer, or letting them know you are away, but do not try to fool the customer into thinking the message was unique, and personally sent by an administrator. Also answering machines that pick up on the first ring, even when there are many workers who are available to answer, can be a put off.

* Concise, helpful information -- when a person is lead to a landing page, and the keywords they used are targeted to a specific point of interest, they can be quickly put off if they have a hard time finding relative specific content that is geared to what they want. Pages that have way too much flash and animation take way too long to load, and promote the designer of the site instead of the business or service they operate are not, "impressive" to page visitors.

* Polite business savvy persons -- people who are quick to "get" what they are asking about, if the person feels as though they have to take a survey to get their point across, they will look elsewhere. I have no problem with any nationality or peoples, but some who speak such broken -- heavily accented English, from having English as their second language, should not be used as employees who primarily speak on the phone all day. How much business could be lost because the caller cannot understand what is being said, and are too polite to point blank ask for someone they can understand?

* Free help -- when your sales page delivers more than they expect, and does so in a professional manner, they do not mind taking more time to fully investigate your offer.

For instance - I was interested in getting a small gift for my secretaries good work, but I had no understanding of the meaning that certain colored roses had. Yet all I found on the Web site were prices and colors, would I just take a chance, and pick a color I like, without knowing the implication?

Because if my secretary is best friends with my wife, my budget is small, so I send her a single red rose, how do you think that would go over with my wife?

* Good business ethics -- when people are well satisfied with your business dealings as well as your service/product, they are all the more likely to tell others about the experience. A follow-up thank you call or email thanking the customer for their purchase, as well as for choosing your service goes a long way.

* Fast, easy solutions and answers to their needs. When you give customers fast solutions to their problems, you have gained their favor. Another nice touch would be to have books or magazines on the waiting room table, that are likely to be of interest to visitors. Having a "local call only" phone in the waiting room is thoughtful for the ones who may have not charged or brought their phone.

* Results -- if a prospect leaves without getting the very thing they came for, they will not come back, nor will they refer others to you. This is why unique, content rich articles that are entertaining to read as well as informative, enhance the visitor experience. For example to process someone's credit card and charge them, and THEN tell them that the said product is on back order--this is NOT the preferred result they were looking for.

This advice has proven itself to work extremely well in all types of business applications. It deals mainly about how to treat your customers. After all, THEY are your business. Good "people skills" require your employees to do these things. For you know as well as I do that "what goes around comes around".

by: Stephen Monday
Small Business Owners Can Save Time And Money With Corporate Payroll Services Small Business Payroll Service Develop An Unstoppable Flow Of Traffic To Your Mlm Business Various Features You Need In A Business Telephone System Cash Property Buyer A Great Business Today Valuable Tips on Choosing Your Business Phone Service Provider Increase Business Profit And Relationship With Postcards Double Profits by Acquiring your Own Business Loan Modern Day Business Needs and Custom Folder Printing How To Start A Lawn Business FDI - FDI BUSINESS - FDI Win More Business With Sales Techniques That Work The business of calumny by Benedict Ahanonu
Write post print
www.insurances.net guest:  register | login | search IP(216.73.216.145) California / Anaheim Processed in 0.024332 second(s), 6 queries , Gzip enabled debug code: 28 , 4890, 146,
Ten Business Practices To Double Repeat Business - Online/offline Anaheim