Shanghai Morning Post: Give Online Shopping Settings "regret Right" You - Online Shopping,

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"Consumer Protection Law," under revision, it is learned

, the new "Consumer Law" to be provided: through Network Or TV to buy something, get our hands on and find "the goods nor that goods", consumers have the right to return within thirty days after receipt of merchandise goods, does not bear any costs. The so-called increase in "the right regrets."

Say more general, we might see next rule. "Consumer Law" of the original Article IX as follows: consumers can choose products or services. New "Consumer Law" Article Added: on phone Sell , Post sales, home sales and other non-fixed place of sale of goods purchased, consumers have the right to return within thirty days after receipt of merchandise goods, do not assume any cost, but the effect re-sale of goods, except.

General, buyers and sellers free trade can enhance their welfare, which is conducted in China since 1978, learned the importance of market reforms experience. But what does "free trade", in fact, require careful analysis. New "Consumer Law" increase "the right to regret," an important reason for this is "non-live", which increases the degree of asymmetric information. Especially for online shopping is especially true because the business may be hiding negative information goods, but no direct contact with the product, consumers easily be kept in the dark, the ultimate loss.

But there are ways to solve their own through the market it? If the market itself can solve this problem, the law will not make details of the provisions, such as "period of thirty days regret." Because it may cause new problems again. Such as room deodorants, 30 days time may be invalid, and this time it's hard to make it clear that in the end is the responsibility of business or consumer problem.
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"Non-live" in all market conditions vary. From the current online shopping, consumer rights protection act itself can be resolved through the market, that "regret rights" problem has been solved by the market. There are several ways such a solution, one is their own business launch of the "worry period" to protect, such as seven days or longer, or even to individual agreement with the consumer; Second, competition among businesses will lead businesses to to consider the issue to attract repeat customers, it is especially important for the Online Shop; Third, the evaluation of many consumers timely disclosure of information, such as favorable comments and some bad credit can affect the behavior of businesses; Fourth, the existence of a third party makes the comment body under the same business restrictions. Real online shopping that the market itself can solve this "regret rights" issues, and businesses and consumers have been common on the "regret rights" introduced "price."

The role of law should be the cornerstone of the market, to the foot pad for the market acts, not to butt in. side trip. Equality before the law mean that, "Consumers Act" to protect consumers not only to protect businesses, not introduced significantly inclined to one side of the law. Taking into account that the new "Consumer Law" can not limit or reduce the business and consumer choice.

New to "eliminate law" "regret right" set of view, restricted the rights of suspects, businesses, while consumers and businesses the foreseeable future disputes will focus on the "affected the re-sale of" up, but the standard is very vague The two sides must uncompromising, than "you allow returns", "long return for the good" and so on, no less complex, more so.
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True and actually run the market to solve this problem, including the measurement of product quality, return cost considerations, etc., the information contained in the real price in transactions. And in the market, merchants are from competitors, customers and third-party rating agency pressures and constraints, it is not necessary by law to additional restrictions. Especially not for a specific time limits provided, but not necessarily to set uniform regulatory standards for all commodities, which is a free choice to the market as well.

(Author Shanghai Financial Research Fellow with the law, "think-tank report," editor in chief)

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