Online Call Management - Complete Flexibility And Instant Control Over Your Inbound Calls.
An online call management system is a powerful way to control all incoming calls to your business
. It provides you with advanced call routing features that will significantly reduce the number of missed calls. Most customers hang up if their call is not answered within a reasonable time. Perhaps all agents are busy taking calls or away from their desks. Even if they are justified in not answering customers call within a few rings, no business can afford to be lax about missing calls or imagine that the calls will take care of themselves.In difficult economic times competition is fierce. Businesses must be smart and agile to remain ahead of the competition. One way of accomplishing this is by having a complete grip on all the strategic information related to the business including sales enquiries, promotional campaign effectiveness and customer issues among others.
Through the sophisticated features of online call management systems, you have complete flexibility and instant control over all your inbound calls. You also get detailed information on the calls that come in through via online call statistics.
If you have different teams set up to deal with callers from different geographical locations, you can set up caller routes to automatically route calls from specific locations to the correct team. This will ensure that the most appropriate staff member handles the call. It also avoids delays caused by having to transfer the call to the relevant department.
You can also specify inbound calls based on the local area code. The call can then be passed directly to a staff member or team that deals with the particular area of the caller. Even calls made from mobile numbers or international locations may be set up to be handled by someone who has been adequately trained to meet the requirements of the caller.
In a disaster, your business may face technical issues such as hardware problems or reduced staff availability. In such situations, a custom announcement message can be set up advising the customers of any important information that they need to receive at the time. You may choose to inform the caller that they have reached the right number indeed and they will be called back shortly. Custom announcements can be recorded and added instantly to the phone number through the online call management system. During a disaster, you may also route the incoming calls to another location where you may have staff available to handle the calls.
All of these call management features and more are available on 0845 Numbers, 0800 Numbers, 0844 Numbers, premium rate numbers, freephone numbers and 03 numbers from Numbertalk.
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