Nipping Shipping Issues In The Bud
Shipping problems are best dealt immediately. If action is delayed for even a short time, the problem can reach gargantuan proportions and resolving them would mean incurring huge losses. Shipping problems can occur in many forms and you need to address each issue according to its merits.
Confusion in understanding charges or rates is one of the most common shipping issues. The onus is on you to make sure that the customers understand the shipping terms and conditions clearly and absolutely. You must make sure that the extra charges, overnight shipping and other similar charges are clearly defined.
Not having a complete delivery address of the customer is another major shipping issue that comes up with alarming regularity. Customers may inadvertently leave out some crucial information in their mailing address which may cause the consignment to be returned without delivery. It is extremely important to cross-check addresses as you receive orders. Address verification software is available and it is a good business practice to invest in them to ensure confirmed delivery of every parcel dispatched.
If, for some reason the address provided seems improper, you must make it a point to call on your customers before you forward the address to the shipping agents. This double check procedure will save you a lot of hassles later. It will also save you cash that you would have to otherwise spend on recalling and re-delivering the parcel again.
When a shipping problem arises, give complete attention to the problem promptly. For instance, if your customer complains about non-delivery of goods, drop everything else and check out the problem. Nine times out of ten, it happens because of wrong or incomplete address provided by your customer. However, as a good businessperson, you must learn to take such things as a part of your professional hazard and get the issue resolved at the earliest. It is very tempting to blame the customer for the fault and refuse to take responsibility for the loss, but try and avoid that. Good business practice should squarely exclude finding fault with your customers at all costs.
There is every possibility that goods some times get lost in transit and just disappear without a trace. There are many reasons for this. You can deal with your shipping agent over the problem. But the first thing to do is to replace the product with overnight shipping and refund the shipping cost of the customer, if any. The same goes for goods delivered in a damaged condition. Do not calculate your losses because the image that you will build with your client with such prompt action will prove to be profitable in the long run.
Shipping issues are easier to resolve if you view it as a service that you are providing to your clients. Problems arise when they are treated as a source of additional income. You will then view each issue as a drain on your resources, which might lead to developing a resistance to get them resolved at the earliest. Clearly mention to your clients, the shipping mode you are using and the other faster options available to them at an additional cost. This way you will be giving the customer all the information that they need and the flexibility to choose their mode of shipping. This will help you nip the shipping problems in the bud.
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