It Support For Small Business
A small business owner often has other overhead cost than having a fixed budget for computer services
. The owner often has bad time if any of computers suddenly crashes because they think that all their important deadlines cannot be met on time due to this. But relax guys! Even you can have score of benefits through an online PC repair company. This is because they available at time of the day or night and you do not schedule an appointment with them in order to avail their services. Just dial their toll free which you can get from their official website. When you call them a customer support representative (CSR) is at your services and he or she asks for your tech issue. By understanding your computer problem the CSR will direct you to a hardware specialist or software depending on your tech issue. This help desk specialist will ask you some questions regarding the computer problem and start to troubleshoot it. At this point of time they will seek permission from you to allow the access to your computer monitor through remote connection software like VNC that works on real IP and streaming software.As a business owner a number of frequently asked questions revolve around your mind. Some of them are listed here
What is remote PC repair?
It is a service that is offered remotely through phone, chat and Email. It helps you to troubleshoot computer problem 24 by 7 through Microsoft Certified Systems Engineers.
What kinds of computer services are offered through this?
The online PC repair service includes fixing any type of PC/ Networking/ Wireless technology issues. The tech support experts try to fix computer issues which are simple as well complicated. A remote computer repair team assists you from basic system set-up to complex troubleshooting steps.
How will the technical support fix my computer problem?
The remote technical support team is certified by Microsoft and Cisco. They are expert in their respective field. They help you to troubleshot computer issue through remote connection software like VNC that works on real IP and streaming software.
Is diagnostic fees charged by online computer repair service?
Normally reputed online computer repair services do not charge a diagnostic fee. But this does not help much if you buy one of the service plans like monthly, quarterly, per incident and corporate then you are more likely to get a complete service. This is because at nominal fee you get a complete PC health check up, free software and utilities, peripheral support, virus removal, PC speed up support and many other computer help bundled together.
How does one get online to avail tech support service?
You need to have an internet connection for this through which you can browse the home page of an online PC repair service provider and give a call at their toll free number. On receiving your call you need go for service plan as per choice. Once you opt fro service plan the troubleshooting starts. You get computer help for a nominal amount of $19.99 per month.
Is the charge same over phone and chat?
Yes the charges remain the same. It only depends how you want to get the computer services. If your issues are not resolved most of the remote PC repair companies offer you a 30 days money back policy. During this period the tech support experts research on your PC issue and try to come up with solution. If they are able to do so they call up at your convenience and offer you the service.
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