How to shop around for general insurance?
They will tell you:whether they're offering you advice or just information about
the product;whose insurance policies they offer it may be from one company or many; andhow much you'll have to pay for the service.Use this document, or information to shop around to get the service you want at the price you're happy with.Step 2Once you've discussed what you need and answered all the questions about yourself and what you want to insure, the intermediary, insurance company or the firm selling you the insurance will give you key policy information. This sets out the essential facts. Ask questions if you don't understand anything as misunderstandings could lead to the insurance company refusing to pay out when you claim.The policy information will set out:what the insurance policy actually covers;what it doesn't cover;any limits or restrictions; andother important features you need to know before you make up your mind.Make sure you get this and that you read and understand it. Ask the provider or insurance company to explain anything you don't understand.Use this document to shop around and compare like with like. Another policy may be cheaper but does it offer the same cover?2. How to check if a firm is FSA authorisedYou can check whether a firm or individual is FSA authorised by using the FSA online 'Check our Register' service.Find out how to use the FSA Register and what to consider when looking for a firm or individual.
Firms are put on our Register once we have given them permission to carry out a particular activity. Firms that work as agents' for other firms are also on our Register and are also known as Appointed representatives' or Tied agents'. After that we monitor that they follow our set standards, known as being regulated'.
Always make sure that the firm you use is on our Register before handing over your money. If they aren't regulated by us and things go wrong, you won't have access to complaints procedures and compensation schemes, for example the Financial Ombudsman Service and Financial Services Compensation Scheme (FSCS). Some payment services firms do not have to be on the FSA register until May 2011, but you can still take complaints against them to the Financial Ombudsman Service.
3. The difference between information and adviceYou can buy insurance after getting advice, or based on information after shopping around. Read our related article to understand the difference between buying with or without advice and the relative pros and cons.
The difference between advice and informationWhen you get insurance advice, the broker or adviser looks at your individual circumstances and needs and recommends a policy to meet them. This often involves a face-to-face meeting, but you can get advice in other ways, for example by telephone, email, or through the post. Under FSA rules, if the advice turns out to be unsuitable you have the right to complain and, in some circumstances, may be able to claim compensation.Buying without adviceUK firms that sell insurance without advice still have to follow FSA rules, for example by providing you with certain information about their service and products (see next section). But if you buy this way it's for you to decide whether or not you think the policy is suitable for you. If things go wrong it may be harder to complain.Information the insurance broker must give youFSA authorised firms must follow certain rules and standards when dealing with you, including giving you certain information.Information about a broker's serviceWhen you contact an insurance provider, they will give you details of the service they offer. It may be in an 'about our service document', but doesn't have to be.They will tell you:whether they're offering you advice or just information about the productwhose insurance policies they offer - it may be from one company or manyhow much you'll have to pay for the serviceUse this document, or information, to shop around to get the service you want at the price you're happy with.Information about the insurance policyOnce you've discussed what you need and answered all the questions about yourself and what you want to insure, the intermediary, insurance company or the firm selling you the insurance will give you key policy information. This sets out the essential facts.For investment-type insurance they must give you a more detailed key features document which includes an illustration of how your investment might perform over time.
How to shop around for general insurance?
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