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William Russell are delighted to reveal the outcomes of both our Customer Claims Study bonus draw and our Renewal & New Consumer Study bonus draws
.As part of our dedication to keeping the highest requirements of service, William Russell issue a customer survey to all policyholders that make a claim. By way of thanks for providing their valued viewpoint, all finished client claims studies throughout the year are entered into a free of cost random bonus draw, with a separate second draw for renewal and new customer studies.
The draw for the customer claims surveys took location on 13th February 2012, with Mrs. Gillian Jones being drawn out as the lucky champion. The draw for the renewal and brand-new client survey followed on 16th February 2012, with Mr. Richard Goss being drawn as the winner.
The overall responses from both surveys last year was extremely pleasing, with William Russell the moment again being recognized by its policyholders for exceptional standards of customer care.
When the claims survey asked exactly how completely satisfied they were with the service obtained from the claims department, a staggering 97.2 % of those that reacted stated they were really or sensibly satisfied. When asked their pleasure relating to the speed of William Russell's preliminary response to their claim, 95.2 % of those who reacted stated they were incredibly or sensibly pleased. In addition, customers clearly appreciated our efforts to provide a timely and efficient service, as when asked exactly how contented they were with the length of time taken to settle their claim, 91.3 % of those that reacted stated they were extremely or fairly pleased. William Russell's commitment to quality and transparency is evident in the results too, as when asked just how well they thought the declaring procedure was clarified to them, 92.4 % of those who replied stated either well or extremely well.
The feedback from the renewal and new consumer surveys was equally superior. The excellence of our beneficial, conscientious staff was reflected in the results, as when asked just how satisfied they were with the understanding and service of the client service team, 100 % of those who responded stated either really or sensibly pleased. Our clients evidently additionally appreciated our devotion to providing a professional, effective service at all times, as when asked their general viewpoint of William Russell's degree of client service, 98 % said either outstanding or good.
James Cooper, Sales Director at William Russell, said: "We are overjoyed and encouraged by these results, which prove that our dedication to providing exceptional requirements of service remains really appreciated by our members. We consistently endeavor to make the claiming process as worry complimentary as feasible, so are exceptionally delighted with the high levels of fulfillment that the study has actually disclosed. Our claims team are highly trained and incredibly customer concentrated, so we wish we will be able to proceed to deliver the most effective service feasible to all our members."
Regardless of these impressive outcomes, the group at William Russell are dedicated to enhancing our levels of service further, so remarks provided by our members are crucially vital in this regard. The surveys will definitely continue to be provided throughout 2012, with another 2 $ 250 vouchers to be won this time following year
As part of our dedication to keeping the greatest standards of service, William Russell issue a consumer survey to all insurance policy holders who make a claim. By means of thanks for offering their valued point of view, all completed consumer claims studies throughout the year are gotten in into a complimentary random bonus draw, with a different 2nd draw for renewal and new customer surveys. The draw for the client declares surveys took place on 13th February 2012, with Mrs. Gillian Jones being drawn out as the lucky winner. The draw for the renewal and brand-new customer study followed on 16th February 2012, with Mr. Richard Goss being drawn as the winner. Our clients evidently even appreciated our commitment to offering a professional, efficient service at all times, as when asked their overall viewpoint of William Russell's level of client service, 98 % stated either superb or great.
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