Five Reasons To Use An External Call Centre For Christmas
Five Reasons To Use An External Call Centre For Christmas
As Christmas is round the corner, you may need to prepare for increased orders and enquiries from customers. Here are five reasons why using an external telephone call handling service may be the best option.
1. Over the coming weeks, your business may see a higher than normal level of customers arriving to buy products. While some may visit you online or in-store, others will prefer to make their purchases over the phone. If you don't have your own call centre, this could mean your existing team find their time taken up trying to process the number of orders you receive. This could have an impact on other areas of the business or could negatively effect the levels of service you provide to clients. By hiring an outsourced call centre all this will be taken care of without putting additional pressure on your staff.
2. One alternative option that you may have considered is to implement your own in-house call centre operation. However, this may mean considerable cost, both in terms of employing call centre staff, equipment and the space to house them. With an external telephone answering service, on the other hand, you will just be paying for the actual time the operators spend answering your calls.
3. One of the biggest additional expenses of having your own in-house call centre is that you need to employ enough staff over all of the hours you want the ordering service to be open for. That means, for example, you may need to have staff covering the hours of 8am to 8pm, so customers can place orders both within and outside of working hours. That means more wages, more electricity and potentially, if you have quiet periods of the day, time when you're paying for employees who have little to do.
4. An outsourced contact centre already have trained, professional telephone operators that can be briefed to your exact specifications. That way, when a call comes into your order taking number, it will bring up your company's information on the operator's screen with instructions of how to deal with that call. For calls that are out of the ordinary, they can simply transfer them through to your office where a specialist can deal with them. All other calls can be processed efficiently and professionally.
5. As far as your customers are concerned, they will not know any different. In other words, when they call through to place an order, they will think they're coming through to your own call centre and speaking with your employees. As their orders and enquiries will be dealt with quickly and professionally, they'll be happy that they're receiving a quality service. What's more, as there'll be people to answer your calls round the clock, there will be less waiting time for them when making an order.
So, for a quicker and more effective level of service for customers, and a more efficient and cost-effective solution for your business, why not place all your telephone call handling requirements to an outsourced call centre and reap the rewards. They Came At Veranda Palmar Beach, Just At the Perfect Time Five Things To Do In Liverpool This Christmas Compression Stockings Are Beneficial for Travelers Trip Planning and Accommodation for Mount Hotham Crazy Things To Do In The Summer time - How About An Adrenaline Rush? Reasons To Visit Liverpool This Christmas The Top Christmas Toys 2010 - 10 Must Have Hot Gift Ideas Top 10 Travel Tips To Ensure Your Holiday Is Hassle-Free Lady Gaga Tickets For The Monster Ball Tour Tips for Making Hotel Reservations - Save Money On Your Next Trip Whitetail Deer Hunting Jobs - What Do You Need For a Successful Whitetail Deer Hunting Trip? Is Celebrity Cookware Worth Buying? Choose The Most Suitable All Inclusive Holidays