Crowne Plaza Hotel Lays Out Their Policies Online.
Crowne Plaza Hotel Policies & Reservation Information
The Crowne Plaza Hotel Policies and Reservation Information page will provide you with all information you will need to make a reservation and stay at the Crowne Plaza.
Guaranteed Reservations
To guarantee a reservation at the Crowne Plaza Hotel, a valid credit card is required at time of booking. If a credit card is not available, your reservation will only be held for a minimal time period.
Cancellation Policy
For guaranteed reservations, a 48-hour cancellation policy is in effect. If you wish to cancel your reservation inside of the 48 hours, a 1-night penalty will be applied.
New Year's Eve Cancellation Policy
A 50% deposit is required for all New Year's Eve reservations. Reservations must be cancelled by December 15th to receive a refund (less $25 admin fee).
Pets
The Crowne Plaza Hotel unfortunately does not accept pets within the hotel. If you are planning a trip to Niagara Falls with your pet, please contact our reservation specialists at 1-800-263-7135.
Check in / Check out
Check in at the Crowne Plaza Hotel starts at 3pm. If your party arrives prior to 3pm and the room is not available, our bellmen will be happy to store your bags so you can get a head start on your day. Check out time is for 11am on the day of departure.
Age Requirement
To reserve a room at the Crowne Plaza Hotel, there must be at least 1 adult present in the room (18 years of age or older).
Payment options
The Crowne Plaza Hotel accepts all major credit cards, as well as cash, Niagara Falls Dollars or Interac payments.
Taxes & Fee
Hotels in Niagara Falls have implemented a Promotion Fee for room nights consumed to help us market Niagara Falls to travelers. It may also be used to generate better services to visitors while in the city.
Guest rooms, dining establishments, attractions and retail outlets will be subject to a 3% PF (Promotion Fee, which is NOT a tax), 5% PST (Provincial Sales Tax) and 5% GST (Goods and Service Tax).
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