Call Forwarding as a Business Tool (Local and International)

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Businesses have used local call forwarding for many years and for many reasons

. Common reasons for using a call forward service include: establishing a local presence in a service area, improving customer service by forwarding phone calls during lunch hours or when all lines are in use, and centralizing phone calls.

For example, a business serving customers in Los Angeles and New York would likely have a local Los Angeles phone number and a local New York phone number as well as an 800 number. Callers living in Los Angeles could call either the local number or the toll free phone number to reach the business. While the local phone number may or may not connect to a physical office in the city, the caller is under the impression that he is calling a business located in Los Angeles due to the local phone number. This type of call forwarding service is often used to localize a business.

Another common reason for phone call forwarding is to improve customer service. For instance, if you have a main office and several smaller branch offices, it makes sense to set up call forwarding to the main office when branch representatives are not available or on another phone line. When this is set up, the caller dials the local office but is routed to the main office seamlessly. Some businesses dispense with the local representative altogether and use call forwarding to route all local calls to a centralized call center.

These local strategies work well and are relatively easy to set up. If you run an international business, these same strategies are vital, but they also present a few challenges to overcome. Global call forwarding involves establishing international toll free numbers in the targeted countries and then setting up the call forwarding service to route those calls to a specific phone number.

With an international toll free number, your international callers will call a toll free number specific for their countries. This ensures that your international customers do not have to pay a toll in order to reach you. With international call forwarding properly set up, these calls will then be routed to your specific phone line which could be your main office number, your cell phone number, your dedicated call center for that country, or any other number that you specify.

For example, if you are establishing a business presence in France, you could get a toll free international number for France and set up call forwarding to your U.S. landline. Once set up, your French customers would dial a local toll free number and reach you directly at your U.S. office. If you're running an international call center, you'll want to take this a step further by setting up your phone system to route the international toll free number to customer service representatives that speak the appropriate languages for each country that you support.

In addition to establishing a local or global presence, a call forwarding service is a terrific way to ensure that callers from around the world can reach you no matter where in the world you happen to be. When you have a virtual number, you can take your number with you wherever you go by setting up call forwarding. Whether you have a physical office or not, virtual numbers are a portable option that ring to the phone number that you designate while also allowing callers to dial local phone numbers.

Whether your business is expanding locally or globally, using call forwarding and setting up virtual phone numbers allows your customers to reach you without incurring toll charges no matter where in the world you are.

Call Forwarding as a Business Tool (Local and International)

By: michael framer

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