Acorn International Xianxingpeifu Achieve A Year Ex Gratia Payments - Acorn International -
Recently learned that, as of April this year, Acorn International and the Beijing
Consumers Association Cooperation Implementation of the "consumer protection Xianhangpeifu deposit" system over the past year to achieve the consumer dispute Peifu special funds to prepare a 12-month zero .To effectively protect the legitimate rights and interests of consumers, Acorn International in April 2009 invested 2 million yuan, the Beijing Consumers Association set up a "Acorn International Xianxingpeifu margin consumer protection", the first in TV Shopping industry launched a special deposit large amounts of credit quality. Acorn International, consumers in shopping, such as the quality of goods or related service issues arise, by mutual agreement null and void, can apply directly to the Beijing Consumers Association, "Acorn International to protect the interests of consumers Xianxingpeifu margin" compensation by the Beijing Consumers co-verification is confirmed, the available 2 million Xianxingpeifu margin on the consumer-related compensation.
Year, Acorn International, the customer service department, either daily or special customer service channel opened Xianhangpeifu hotline, are carried out on the Xianhangpeifu actual monitoring and follow-up. Service charge description, according to Acorn: "Xianhangpeifu system since its implementation had received many inquiries from customers and advice on Xianxingpeifu through understanding, expressed support and appreciation, increased confidence, to some extent, so far none of application on Xianhangpeifu. " Beijing Consumers Association, said has not received the relevant personnel on Acorn International Xianhangpeifu of the complaint or dispute.
"Zero-Pei Fu" is a ruler Xianxingpeifu system, he explains the business products, services, protection of their own, on the one hand also shows that companies systematically perfect after-sales services, such as Acorn International, a long established set of comprehensive product development system and strict product selection process, according to consumer market trends, development, selection and evaluation of products, focus on product quality and vendor qualifications, pay attention to the introduction of high-end products, all products only meet the criteria for selection , it may enter the Acorn platform. In the specific services, Acorn has built a Beijing and Shanghai as the center, the radiation of the ground service system, while opening 800 and 400 service calls, providing customers with 365 days, 24 hours a day Expert Class service. In the service of policy, except for those three packs of policy, Acorn has also introduced some products better after-sales policy. It is learned that Acorn has introduced some products, "barrier-free Return" service policies, such as practiced in the cosmetics Returns for 30 days without reason, in the digital products on the implementation of 7 days are not satisfied with a refund, all to perfect, or even higher than the national standard system to provide real protection for consumers. Excellent product, standardized processes and the quality of services is to achieve zero to payments to reduce the basis of consumer disputes and security.
Establish quality service guaranteed, worry-free shopping is an effective measure to improve consumer confidence in recent years, many industries and enterprises are in great efforts on building business credit, "Xianhangpeifu" is very prominent and representative a system.
In the TV shopping area of this development is not yet mature, the credibility issue has always been the industry's ills, the establishment of consumer confidence is particularly important. The beginning of the establishment of Xianhangpeifu system, Acorn International President Dong-Jie Yang expressed the hope that this system would be able to bring more business to follow up the industry, are encouraged to jointly safeguard the environment and enhance the industry of TV shopping order to further promote the maturation and standardization of TV shopping .
Been learned that the home shopping @ Le Shandong beat a mall, and shopping channels should Shenzhen, Guizhou, there is shopping at home has also started the "Xianhangpeifu" program, to accept the Council supervision, to provide consumers with comprehensive after-sale protection "Xianhangpeifu" gradually more used by the TV shopping business and promotion.
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