Using Feedback To Manage Your Online Reputation Positively
It is said that reputation is everything in the world of business
. The same applies in the cyber world and which might explain the present abundance of reputation management services. If you are doing business on the Internet you need to be careful with your reputation because customers pay attention to what other people are saying about your company and/or its brands. There are many companies which offer reputation management services but as an entrepreneur there is much that you can do on your own to safeguard your online reputation. One effective method of doing this is monitoring and responding appropriately to feedback.If there is one thing that is imperative for a web-based businessman it is to keep an eye on what is said about you. This is important for two reasons. Firstly, disgruntled clients or enemies can post material that is very unfriendly to your business, brand or person. Ignorance of such material does not offer any safety and so it is important to keep abreast with everything that people are saying about you.
Secondly, peoples' names can be totally or very closely identical to each other such that, and understandably so, clients won't be able to tell the difference. This can cost you much in terms of reputation. For instance, your name could be quite similar to that of a convicted felon. Each time visitors Google it they will see the felon's name and think it is yours. To deal with such a risk you can sign up for Google News Alerts so that you can be notified each time someone mentions your name, company name or brand name. You may also need to use keyword tracking tools to monitor what people are saying about your brand. This way you will be constantly aware about whatever is said about you keeping in mind that news travels extremely fast in the cyber world.
Now that you have feedback concerning what is being said about you, what should you do with it? If the feedback is all positive then you have no reason to worry because it shows that you are doing things very well. On the other hand you may receive negative critical feedback concerning your brands; how you manage this feedback moving forward could as well determine whether you'll succeed as a businessman or perish. If you have made real mistakes it is wise to come clean and own up to your customers and promise to rectify those mistakes. Denying obvious mistakes will ruin customers' trust in your brand/s and can compel them to abandon you for the competition. To deal with negative publicity from such mistakes you can hire reputation management services.
It may also be a good idea to come out and engage your critics. Many people fear criticism and when subjected to it they react very negatively. There are critics whose main goal is to vex you so that they can ruin your reputation while there are genuine critics who are sincerely interested in the various aspects of your business. Ignoring the first group of critics can be dangerous yet you do not want to waste time on them; you can hire reputation management services to deal with them. You must however pay attention to constructive criticism because you may learn a lot from it and which can help you to grow your business further.
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