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Points to consider when designing your online store

Points to consider when designing your online store

Points to consider when designing your online store

Hopefully when you started building your website, you asked yourself how you are going to generate traffic. The strategies that you were going to put in place to ensure that people regularly visit your website and then proceed to the next step to purchase your products or services. Successful design of a website does not involve magic, it takes a strategic and well thought out plan.

Let's consider for a moment, instead of launching an online store, that you opted to open a traditional bricks and mortar store.

- Would you design the layout of your store, so customers would have to complete their personal contact details before being allowed in?

- Would you plan to have screaming music or the sound of a barking dog, play automatically as soon as the shop door was opened?

- Would you design the layout of your store like a maze so that you customers would constantly get lost or confused?

- Would you display empty product boxes, giving customers the impression that you held the stock only to discover when they decided to purchase, that you would need to order it in?

- Would you have a sign on the front door, asking customers not to ask any questions to the sales staff, but all enquires must be placed in the Enquiry Box', where they will be responded to within 5 working days?

- Would you have large window displays in March, showing a Christmas Promo which ended on the 15 December the previous year?

- Given all the above, would you sit there, day after day, hoping and praying that someone will just visit your store, let alone actually purchase product?

Of course, I hope that none of you reading this would do any of the above. However in the last several months, I have found a number of online stores employing one or a number of the above ill-advised strategies.

My advice is to design your website in much the same way as you would a retail store, and every detail should aid in building confidence, trust and the support of current and future customers. You would also make sure that you have a considered marketing plan in place to communicate with your customers, in the way that they want.
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