I had the pleasure of dealing with the United Airlines Lisbon Office during my most recent trip to Lisbon, and I have to say that the entire experience was exceptional. The employees made me feel appreciated as a customer and welcomed me right away when I stepped in with their genuine courtesy and warm grins.
I was particularly impressed by the team's professionalism and efficiency. I had a few questions about my next flight, such as a request for a seat upgrade and a change in my travel dates. In addition to being extremely knowledgeable, the staff member who helped me took the time to carefully go over all of my alternatives. She made sure I obtained the best solution available while gracefully handling my worries. I was genuinely impressed by how easy and stress-free the entire procedure was.
The office was also spotless, well-structured, and simple to use. The pleasant experience was enhanced by the serene and welcoming ambiance. It is evident that United Airlines makes investments in its customers' comfort and happiness before they ever board the aircraft.
The fact that the team sent me a follow-up email confirming the modifications and offering helpful travel advice specific to my location was another highlight. I felt safe and well taken care of because of this degree of attention to detail.