Mobile Phones - The Good And The Bad
The entry of mobile telecommunication devices paved the way in transforming how people live their lives today
. Similarly, it also reshaped how companies operate their businesses. Overall, cellular phones and other mobile devices that are used for communication have bridged the long gap of distance that was once present several decades back. However, both the big companies and the public sector have to pay for using them and their use also comes with a great deal of responsibility.The Meaning of Cell Phone Perks
Cellular phone manufacturers and telecommunication operators know that people need some means to communicate anytime, anywhere. That's why they set-up attractive deals to lure people into getting their products and services. Big mobile networks present bundled packages that are established so that consumers will not only get one type of service but several other services like cable television and high-speed internet connection. Many believe that they are getting great discounts out of this. But for some, it is just an added expense. Some operators also offer flexible postpaid plans that let their customers choose freebies and other perks that seem too good to be true. For prepaid users, they are given free SMS messages and calls to either the same network or other networks as part of their regular promos. Although most of which are said to let the customers know that they are valued, no one can deny that this is just a superficial reason (like a marketing ploy) to hide the fact that phone operators just want to get as much money from their customers as possible.
Contact Reliability Vs Distraction
For businesses, a mobile communication device is essential for workers within the company to get in touch with each other. This is why some companies ensure that select members of their team are provided with company guaranteed phones so that they can easily reach them even during off duty hours. On the other hand, phones can become a major cause of work distraction. Studies have shown that a significant number of workers who are allowed to bring their phones at work use them for personal reasons such as answering personal calls during work periods, playing games and even access the Internet for social networking. These actions greatly affect productivity and worker efficiency.
Customer Accessibility Vs Customer Abuse
Companies with handheld communication devices can get in touch with their customers much easier. With these, firms can already give their clients formal last-minute details and instructions that are important for both parties. Concerns can also be aired out easily because the company can already call anyone conveniently without having them around in the office. On the downside customers are also able to call the company's mobile phones during non-work hours, which is quite cumbersome for those who are already off from work. People can also verbally abuse company representatives because they don't see each other anyway. Furthermore, the disclosure of a company phone number may lead to it being distributed to other industries unrelated to the business.
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