Live chat operators can help generate leads online
Live chat operators can help generate leads online
You've a brand-new small internet business. You're enthusiastic and proud. For good reason too; you truly were careful and thought out every detail - an ideal domain name, the keyword research, the search directory submissions. The site is bright and persuasive. You even have a social marketing strategy planned once you find some time to work out the specifics and get it rolling. You just need a few substantial customers and then you can bring in a couple of people to help move things forward.
## I just need a little juice in my batteries and I know I can move forward.
Unfortunately as you've discovered there are no fields of dreams online; when it comes to websites you can't merely BUILD IT and expect them (your customers) to COME. The good thing is that if you've done things right then you will eventually start landing customers. Sound search engine optimization and decent web page design does work. The issue is the word 'eventually' - in some cases 'eventually' just doesn't work.
## I can't necessarily wait for things to work out. I need to be a little more proactive I think.
When you are just starting out you ought to make the most of each and every possible lead. But it is not always simple to generate leads online, particularly when you've entered into a very competitive industry and your competitors have a head start. If you have never considered it perhaps you should consider making use of live chat operators.
## I considered doing that personally to start, but even I can't sit online 24/7.
You don't have to. You can outsource to specialized companies nowadays to man your chats remotely. They are not prohibitively expensive as they are able to cover multiple clients at a time. You end up with live chat operators, your website immediately looks like a bigger more competitive operation and you end up simply investing in website lead generation.
## How do I know someone else can effectively answer questions regarding my business?
The operators you pay to generate leads online through these kinds of firms are intelligent well-spoken motivated individuals with experience manning chats and answering queries. They get paid for the leads they generate. Will they be able to answer every single question in detail, of course not, but fully nineteen times out of twenty your potential customers will be asking the same dozen questions.
## So, why can't I just go over all those questions myself with a good FAQ?
Well you CAN do that of course, but not everyone wants to spend the time required to read an FAQ. Besides, you don't get a lead from a customer who reads an FAQ and then surfs off to think about what he's read. Also it's a matter of perception and customer experience. Anyone can set up a site nowadays (even a good looking site like your own) and write an FAQ. If your website is able to provide a friendly effective agent manning a live chat it'll look like a profitable capable business.
If you are competing for business, especially if you're just starting out, you want to make the most of every single customer that comes to your website. Live chat operators can not only add a little stature to your site but they can transform visitors into practical leads. And a single solid lead is worth half a dozen curious visitors.
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