How do businesses handle long-overdue commercial invoices?

I’m curious how other small businesses deal with customers or clients who leave invoices unpaid for months. I understand that occasional late payments are part of running a business, but repeated delays can make cash flow really difficult, especially for companies that still have their own bills and employees to pay.

For larger or seriously overdue accounts, would you consider using a commercial debt collection agency, or do you think it’s better to keep pursuing the customer directly? I’d be interested to hear what approaches have worked for others and whether there are any steps businesses should take before sending an account to collections. 2026-8-15 04:58 

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