I just got the opportunity to communicate with the Delta Airlines Bangkok Office and I have to say that the entire experience was exceptional. Unexpected tension can sometimes accompany travel, particularly when plans change, but the Bangkok team's expertise and civility made all the difference in my case.
I was welcomed with smiles and true friendliness as soon as I entered the office. The personnel were remarkably efficient in addition to being polite. I needed to make some last-minute alterations to my flight schedule, and the Delta team took responsibility for the problem immediately rather than causing the typical problems. In a few short minutes, they identified the best option for me after carefully going over all of my alternatives and completely outlining the policies.
I was most struck by how personally involved the personnel appeared to be in making sure I was comfortable. A person continued to check in with frequent updates and even offered me beverages as I waited. It resembled a concierge desk at an upscale hotel more than an airline office. Not only did they fulfill my request, but they also provided me with useful travel advice for my next trip, such as how to get to the airport and lounges. They demonstrated the highest standards of Delta Airlines' customer service with their warmth and attention to detail.