Your Answering Service Might Be Hurting Your Business
If you have chosen to make use of an answering service
, chances are good that you love the convenience and the fact that you never have to miss a single phone call. Even during emergencies and times when you and your staff are unable to make it to the office, an answering service can ensure that your customers calls are answered promptly and that messages are forwarded on to you directly. This provides tremendous benefits, including increased communications, a reputation for direct responses and more. However, the service that you choose to answer your phones might be doing more than just boosting your communications it might be hurting your business. How could something so beneficial cause any harm to your company? There are numerous ways in which the wrong answering service could cause serious harm to your business. For instance, if the company you choose to make use of does not have state of the art software, you could suffer from security and privacy breaches. Outdated software applications and freeware might seem cost-effective solutions, from the services standpoint, but they can frequently allow hackers and other nefarious individuals and malware access to sensitive information in your business communications. Another way in which your answering service might be hurting your company is through unprofessional operations. Does the service have in-house operators, or do they outsource their needs? If they outsource, chances are good that they are using home-based operators. This saves them money, while ensuring that your calls are answered. However, home-based operators can put your information in serious jeopardy. They can also give your customers and clients the wrong image of your company, particularly if they are unprofessional or do not have a quiet office area in their homes in which to answer calls and take messages. Do not doubt that an answering service can be a tremendous benefit for your company. However, you will have to find the right company for your needs. Make sure that the company offer in-house, fully trained operators to answer your customers calls. In addition, you should ensure that the company utilizes state of the art software and encryption systems, in order to prevent your information from falling into the wrong hands. Even seemingly benign information can be used for criminal purposes, which puts both you and your customers at risk. Making the right choice in companies is imperative.
Your Answering Service Might Be Hurting Your Business
By: Kurt Duncan
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