What Features Does Your Business Need
Regardless of the size of your business, one thing that every business needs to invest in is Telephone Systems
. Of course, there are different features and price points, but if you are in business, you have to have a phone as a way for customers to call you and you to call them. Even if you are an Internet business and strictly handle customer issues via the Internet, how does it look to a customer that wants to call you and you have no business number listed on your website?Business class Telephone Systems cost more than home phones but they are also capable of much more than a home phone. The phone system you choose for you business depends on the size of your business. Obviously, a very large business is going to have a more sophisticated system than a small business, but still both the small to large businesses need to have a dependable phone system.
Small businesses and even large businesses often choose the Auto Attendant, which is an automated secretary. The auto attendant routes calls to the right person or extension. You have called a business before have been greeted by a human voice recording that asks you to press 1 for a specific person or department, press 2 for another and so forth. This is very useful and helps to give your business a professional edge and appearance.
Do you have remote workers and you need to have monthly or weekly conference calls? Businesses today are remote, meaning many businesses have offices all over the world, but with the advancement of Telephone Systems, conference calling allows everyone to join a call and have a meeting regardless of where they are located.
What voicemail options does your business need? Small businesses can often get away with one standard greeting, especially if you are a business of one. However, for larger businesses, they need to have a voicemail system that allows customers or clients to leave voice messages for specific employees. This is especially vital if the employees are sales reps.
Will you need call forwarding features? This means that if someone calls your extension by accident, you can quickly forward him or her to the correct extension. This is convenient for your customers because it means they do not have to call back and go through the automated attendant that you may have in place.
Lastly, you will need to decide if you need call holding, which allows you to put a client or customer on hold, and when you do, they hear music or something in the background. This is useful for some businesses. Business Telephone Systems have changed a lot over the past several years and the features you need, you can have them, but be prepared that the features tend to come with a price. Most companies offer business packages, which bundles can save you a great deal of money.
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