Understanding Project Operations In Outsourcing
Outsourcing has become a very commonplace solution for many companies and organizations across the board
. It doesnt matter which industry vertical one is dealing with, outsourcing of some or all of the core operations has now become a part of the picture in the business operations of these industries.
Setting up an outsourcing relationship is a process for both the service provider and for the organization which is outsourcing its operations. It is a process that takes places over a period of time - and there are many steps along the way towards creating a mutually fulfilling and productive relationship for both parties concerned.
To understand the project operations in Outsourcing, one has to look at the scenario from both the sides - from the point of view of the service provider and also from the point of view of the organization. Both of them have to work towards creating a working symbiotic relationship which generates the desired results for both of these parties. Towards that end, the first stage of this scenario would have to deal with finding the right person to partner with in this endeavor.
The organization has to clearly define the specific operations which it wants to outsource, why it has decided to outsource them, and what it expects from the outsourcing process. This will help them quantify their exact requirements and search for the right provider. While looking for the right provider, it would be best if the organization made specific enquiries about the providers capacity for handling the quantity of work that the company is providing, along with the providers record for providing timely and quality output. Towards that end, the company can also find out more from the providers other outsourcing partners.
For the provider, it is also equally important at this stage to decide whether they have the necessary resources (like staff, training, office space, and other resources like Internet connectivity etc) which are in place to handle the new job coming their way. The service provider also needs to understand if the operations that are being outsourced to them are a part of their core service strengths - they have to be capable of doing the work that they are taking on.
Once these are established, the process of setting up the outsourcing project can follow any typical project operations cycle: scheduling, training, trials, and starting full-fledged operations. Maintaining quality is a function that both the outsourcing company and the service provider have to perform - this will essentially ensure a very high level of quality in the output.
During the training and trial stages, many a times, personnel from the outsourcing company can also be present at the service providers site to be on hand to solve any queries that can arise at that time, and also to evaluate the process. The company and the service provider can schedule as many trials as they see fit to ensure that the process goes as planned. Once both the parties are satisfied with the quality of the results, they can proceed with the full fledged operations stage. Many a times, companies can also choose to scale the process of full fledged operations - increasing the quantity of work outsourced over a period of time.
Thus, the basis of the project operations in outsourcing is clear definition of business goals and mutual understanding, both of which will ensure that a good working relationship is built and fostered over time
by: Tkelly
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