The Nordstrom employee who cheerfully gift wrapped products a customer bought at Macy's – would this ever happen in your business?
So I will throw down a challenge to you all and to myself seek out an opportunity to provide unexpected, superior service to a client or prospect
. This is something you can do this week. And if your good deed is powerful enough you might shift your organization's service paradigm for the better.The Nordstrom employee who cheerfully gift wrapped products a customer bought at Macy's would this ever happen in your business?
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