Secured Remote Support Appliance From Rhub For Your Business
Now-a-days, people started using remote support software to remotely control their PC on LAN or over the internet
. For an enterprise, remote support will obviously help in its effort to build a more customer oriented business. Remote support and web conferencing are the two major tools that enable a company to realize viable means to ramp up their customer support capabilities.
RHUB Communications has affirmed that they have developed their TurboMeeting Version 4.0 web conferencing and TurboSupport remote support appliances to provide to the growing demand for a fast and an easy to use web conferencing tool.
TurboSupport Collaborative Remote Support appliance from RHUB offers some of the advantages.
They are:
Secure remote desktop support for PCs and Macs;
Unattended remote support of up to 1,000 PCs;
File transfer, recording, remote printing, remote reboot;
Collaborative multi-tiered tech support; and
Mini
web conference, online training.
The TurboMeeting appliance runs on the companys unique Universal Attendance technology and enables support sessions to be conducted on various platforms namely Windows, Windows Mobile, Mac, iPhone, Unix and Linux. The internet video conferencing meetings enabled by the solution are secure as it runs on the users own firewall. TurboMeeting can be used for
internet conferencing, webinars, remote support and remote access, and participants need not download and install software of any kind.
RHUBs TurboSupport offers various functionalities to its users. Some of them are: remote control, file transfer, chat, mini-meeting, multi-tier collaborative support, and remote reboot. In particular, the solution comes packed with a free audio conferencing service. The APIs are available for full customization and quick integration with users websites and applications.
RHUB Communication also declared that the remote support appliance allows users to convert a remote support session into a fully
collaboration conferencing session which actually helps to increase the speed of collectively in resolving the most difficult issues and conduct real-world case based training for new support staff. According to the company, the appliance offers full control to the users and it is a onetime purchase product. There are no monthly fees or IT maintenance fees.
by: Jeffery Bella
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