Protecting that valuable reputation of your business
There are many companies around offering fulfillment services and direct mail fulfillment
but before just entering into an agreement with the first one you speak to, take a close look at their experience and performance record.Fulfilment services are one of the most important aspects of your business and will have one of the most significant influences on your company reputation.
Excellence of a reputation is going to continuously impact on your enquiries and subsequent sales so it is important to ensure the company selected has both the reputation and ability to manage not only your expectations, but your customers as well.
If you already contact your clients for feedback, either in person, on the telephone or on-line via email etc. you will undoubtedly notice immediately any negative comments.
As the business manager or owner, you may know what went wrong on that occasion, but your customer is not really going to be interested in that. Their comments will surround their experience, not your problems.
Order fulfilment is a specialised area in itself and should never be confused with the manufacturing or supply chain mechanisms.
The manufacture and sourcing of goods may be your speciality so rather than spending an inordinate amount of time trying to master the art of logistics and order fulfillment, leave it to ILG.
As a specialist fulfilment services provider who is respected in our field, we have both the pedigree and reputation of managing an efficient order fulfillment service for many customers all around the UK.
Your customer does not even need to know that you outsource that element of your business. So as far as they can see, the processes of order through to warehousing through to order fulfillment is a seamless one, provided by your organisation.
You end up in a win-win situation which is getting rarer nowadays.
Protecting that valuable reputation of your business
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