Customer Service Is Very Important When Doing Business on EBay

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The way you treat your customers is highly important for the development of your business

. If you are trying to make your business a profitable one (as most of eBay sellers are trying to), then you have to learn firstly how to deal with those who want to buy from you. Adopting the tactic:I am here just to make business and if you want to buy this object I will send it to you right away is not the best thing to do. Instead of thinking only at your (and your clients) bank account, you should take your time and give your client the attention he needs. You should answer his emails promptly and give him all the details he requires in a friendly manner. Clients love to be treated like partners, like friends or like people who are really important to you. In fact, they are the one that keep your business moving, so they are indeed vital to your success. Another thing customers appreciate a lot is the post purchase customer service. There are a lot of sellers who interrupt any kind of communication with the buyers after the transaction was closed and the item was delivered. This is clients worse nightmare, as most of the times they will have some questions to make, need help to deal with the product or have some objections to make about the products state or characteristics. It very frustrating not being able to communicate to the person who has sold that item to ask for explanations, this is why people who have previously bought from a seller who did not offer post purchase customer service will certainly not come back and buy once again from him. To avoid such inconvenience and to make your clients trust you more, you should always be ready to tell them why the object is in a certain condition or why do you think their dissatisfaction is (or is not) justified. Even though your opinions may not be the same, the fact that you try to solve any problem in an amiable matter will make a good impression on your clients, who will be ready to recommend you as a trustworthy seller. In conclusion, if you want to earn a lot of money and make eBay buyers your faithful customers, you should be able to answer promptly to any of their demands, even after the transaction is closed. Remember that your clients are the one who can raise your business or can bring it to failure.

Customer Service Is Very Important When Doing Business on EBay

By: R Vignesh Kumar

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