Call Forwarding Integration With Your Small Business Phone System
Call forwarding has a number of benefits for small businesses
. Especially in today's business climate where every sale, every new client counts, it is more important than ever for small businesses to make sure that they are available to their customers. On top of that it is important that they are working as efficiently as possible, maximizing productivity with the time they have available. That is why many small businesses are integrating call forwarding with their phone system.Some small businesses choose to integrate call forwarding with their existing phone systems is simply to give customers the chance to reach them at any time. If the small business is a retail store or office, then there will be set hours of operation. A virtual PBX with the ability to forward calls, especially one with a toll free number attached to it, will allow clients to call the business at any time of the day or night. The company can choose to have the calls routed to a home, mobile or office number, or even have it take voicemails and forward them to email for quick retrieval and call back. This allows for more flexibility in receiving calls both during business hours and when the doors have closed for the day.
Call forwarding integration also allows a small business to both think and act big, two factors that can aid in being treated that way by both customers and partners. These systems will often come with the ability to set up an automated attendant, which will direct customer calls to any department that the business chooses to create. The ability to appear large without actually having a staff size that supports this image or paying substantial amounts of money is one of the most prominent benefits of a call forwarding system.
Small businesses can also benefit from call forwarding integration as it allows them to screen incoming calls as well as capture caller id data from callers. Callers' phone numbers as well as name and addresses can be captured. This allows a company to take a message and prepare a response if needed, or file customer data for further contact or later use. As well, because it allows companies to screen incoming calls they are able to avoid speaking to individuals that are disruptive or that may cause problems, as the business is able to see and easily ignore these calls. Most call forwarding systems also come with an ability to block specific numbers if a problem persists, helping to ensure that the phone line remains free for quality clients.
Call forwarding, on initial glance, may seem like a small and simple thing. However, upon closer inspection the benefits are not quite so small. Being able to forward calls to mobile and other off site phones allows customers to reach small businesses at any time. As well as allowing them to extend hours when they are available to their customers, this also allows small businesses to use their time more wisely, freeing them up from the office so they can go out and be productive. It also allows for the organization and management of customer data and call-backs. The right call forwarding system for a small business can greatly enhance both efficiency and customer service.
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