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Business SMS for HR success

Business SMS for HR success

People like SMS - it's fast, it's cheap and it's mobile

. Most of us carry our mobile phone with us at all times and the UK sends 265m text messages every day! It's therefore not surprising that more and more companies are using SMS for business messaging.

But it's not just the Customer Service and Marketing departments who are using SMS - more and more HR teams are now relying on SMS to communicate with employees, job applicants and suppliers.

Advantagesof using SMS in HR

Internal communications - getting messages out to staff quickly can be a real challenge, especially with staff who don't have email access, work from home or are field based. SMS allows you to communicate with any member of staff anywhere in the world, within seconds at a fraction of the price of a letter or a phone call.

Recruitment - sending SMS is a great way to confirm interview details with candidates and remind them on the day reducing the number of no-shows.

Payroll - notifying staff when their salaries have been credited to their bank accounts can cut down calls to HR, reduce postage costs and is really appreciated by employees.

Business continuity / disaster recovery - when you need to communicate urgently with staff in a crisis, SMS ensures your messages gets there quickly and are read. SMS can form the basis of your communication plan - either sending directly to all employees or by a cascade process.

Staff rotas and scheduling - whether it's offering overtime, communicating shift patterns or allocating jobs to engineering and delivery staff, SMS can ensure that staff effectiveness is maximised.

Employee feedback - Sending SMS offers a quick and easy method of gaugingstaff morale, handling responses to competitions and staff suggestion schemes and even offering a confidential service for whistle-blowing.

To conclude, SMS for business should form part of the communications mix for any business communicating with staff, suppliers and job applicants. It can be tremendously powerful, increasing productivity within the organisation immediately.

After considering the advantages of using SMS, if you are looking for a providerfor sending SMS, take a free trial first so you can test the reliability of the service.

Business SMS for HR success

By: Hannah Giles
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