Business Intelligence and Analytics in the Public Sector: Demand and Supply Imperatives in the Age of Austerity
Introduction
IntroductionPublic sector budgets have been shrinking over the last couple of year. Demand for public services continues to grow driven by global demographic, economical and environmental trends. Governments are forced to carry on with modernization of services for automation, efficiency and capacity. The public sector has little choice but to become smarter in managing budgets and services.
Scope
*Opportunities for BI in the public sector
*This report focuses on using BI to generate efficiency savings and improved services
Highlights
BI enables organizations to create an adequate information channel that is an imperative for good decision making.
BI should be the tool of choice for focused and measured spending cuts and for meeting efficiency targets
Vendors must help the public sector answer the big question of whether to spend to save or just save
Reasons to Purchase
*This research identifies opportunities for BI in public sector
*This research discusses the importance of clearly identifying the benefits of BI in order to get funding approval
Table of Contents :
SUMMARY 2
Impact 2
Ovum view 2
Key messages 2
BI ENABLES ORGANISATIONS TO CREATE AN ADEQUATE INFORMATION CHANNEL THAT IS AN IMPERATIVE FOR GOOD DECISION MAKING 3
The complex world of public services makes BI essential for better decisions 3
BI is part of the information management stack of technologies 4
The devil is in the data 7
Consolidation and innovation continues to shape the BI Market 7
BI SHOULD BE THE TOOL OF CHOICE FOR FOCUSED AND MEASURED SPENDING CUTS AND FOR MEETING EFFICIENCY TARGETS 9
The "do nothing" option looks easy but it comes at a price 9
Enhancing corporate performance 10
Tackling crime, tax evasion and benefit fraud 10
Mitigating risks and achieving regulatory compliance 11
Smarter and more agile Government 11
Improving customer service planning and delivery 12
Case study 1: Intelligence driven performance management at work at Oslo Prison 12
Case study 2: Predictive analytics helps Richmond Police fight crime and improve resource deployment 13
VENDORS MUST HELP THE PUBLIC SECTOR ANSWER THE BIG QUESTION OF WHETHER TO SPEND TO SAVE OR JUST SAVE? 14
With BI, size does not matter 14
Building the business case for BI 15
The full impact of the financial crisis is only just beginning to hit the public sector 16
Making BI a proposition that is hard to refuse 18
RECOMMENDATIONS 19
Recommendations for enterprises 19
There is more to BI than technology 19
BI without data quality is not worth having 19
Accelerate skills development for advanced analytics to maximise the return on BI investments 20
Re-using and sharing BI knowledge and skills can help significantly reduce costs 20
Recommendations for vendors 20
Act now to help BI thrive and grow in the public sector 20
Aim to deliver more public sector specific applications 21
Increase the appeal of BI to users 21
Eliminate platform integration issues 21
APPENDIX 21
Further reading 21
Methodology 22
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Business Intelligence and Analytics in the Public Sector: Demand and Supply Imperatives in the Age of Austerity
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