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When Technology Meets Human-Driven Business Process: Opportunity to Outplay the Odds

When Technology Meets Human-Driven Business Process: Opportunity to Outplay the Odds

There is a wise saying You can't manage what you can't measure

. In today's fast-paced and merciless world it makes real sense for your enterprise. If you still believe in the historical financial results to define your strategic business goals, you are at risk. Both internal demands and external factors require forward-looking analysis today. Technology- driven Business Process Management (BPM) has all the solutions to these needs.

To put it in a simple way BPM is an approach to integrate "Transform capability" to an organization - both human and technological. This is to optimize business process, improve transparency in operation and bring flexibility on demand- i.e. creating economies of scale.

What fetches you to adopt BPM?

To create competitive advantage every business should respond to changing customer, market, and regulatory demands faster than competitors. Unfortunately organizations intend to apply the approach for short to medium term objectives rather than transforming it into the organizational culture.

Can you imagine the extent of demand your stakeholders can have on your company or organization?

Let us see the type of challenges you are going to respond to in your routine business:

Customer involvement: Integrated service- in no time effectively. Quick, clear assistance and direct route to obtain information on the order status or service request is most sought-after today.

International competition: Constant attention and analysis to business profitability, sales and costs signifies business optimization that you can't miss out from your plan.

Business flexibility: Penetration into emerging markets, forming and dissolving alliances, quick launching of new products and services- or all these you need to be on real time with real enthusiasm.

Business Transparency: Successful and high vision venture need transparency in operation, also the compliance with national and international regulations posed by government bodies and supervisory authorities.

Unfortunately many organizations restrict their BPM program to optimize a particular functional area for improvement only. Where your business needs to confront daily process management challenges, you must enable technological support to the process participants, i.e. executing holistic management approach through BPM.

How BPM helps you overcome these complex challenges?

Operational integration: By streamlining boundaries of business units and departments BPM speeds up and smoothens the transition from a product- centric approach to customer centric service provision.

Automated execution: In BPM, business processes are defined in models. Thus, it is possible to measure and analyze the metrics of it in a computerized way. This results in reduced costs, fewer errors, close monitoring of time and stock level and obviously better service to customers. In fact this system enables easy submission of official reports to legislative bodies, thus simplifying accountability also.

Aligning workforce with corporate objective: Strengthening inter-departmental communication by leveraging web-based functionality and thus conjugating individual efforts to the organization's goal.

Analyzing non-financial metrics: By accumulating data on customer satisfaction, product or service quality and other crucial drivers of corporate performance.

Consulting with professional service providers would also help you in understanding the practical view points in a better way.

When Technology Meets Human-Driven Business Process: Opportunity to Outplay the Odds

By: Denis Butcher
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When Technology Meets Human-Driven Business Process: Opportunity to Outplay the Odds