Voice And Non - Voice Call Center Services : Qualified Business Support
BPO services can be categorized as inbound and outbound call center
. However the profile of these services can be classified into three parts:
1. Voice
2. Non-Voice
3. Semi-Voice
Voice Services: Voice services usually include phones and can be done by inbound and outbound call centers in the form of answering and telemarketing services respectively to resolve queries, complaints or track orders and telemarket your products.
Voice Services in telemarketing: Voice services in telemarketing used to promote the products of offered services. This can be really effective to increase your business by helping your products to reach at even distant places. The agents of call centers are multilingual and trained to cater the on demand solutions.
Voice services in Inbound Calling: When a call center agent receives call from the customer on the telephone, it is termed as inbound calling. It is mainly related to technical assistance on products and provide support, response to their needs or resolve their queries as per the need.
Non-voice services can be web enabled where live chat operators respond to your queries or questions. These services use the latest of technologies and can be used for industry specific needs such as medico-legal answering services, retail industries, order processing or credit cards and insurance companies.
These can be in the form of e-mail support as well. Where a user shoots an email to company for any technical assistance, agent of the respective call center reply accordingly.
The Chat/ SMS and Email Support of Non Voice Services: These are one of the most popular non voice services. These can help you to enhance your brand statement and boost up sales by reaching to millions.
E-mail support and management services can help you to reinforce your brand and promoting it to right people. The e-mail ids are from the qualified database of call centers that ensure the services to right customers only.
The Technical Help desk: This non voice support services can be a tool to cut down costs. Technologies are costly so do the glitches. The 24/7 services of technical help desk help you to cater anomalies and snags in cost managed situations.
Back Office Support: This customer focused and cost effective back office support services streamline your business. These services are meant to provide better management of documents, data entry, accounts and database.