Network Systems Business Boosts Value with Innovative MSP Products
When he and a co-worker acquired the office printers and copiers company they were working for in 1982, Ron Taylor knew he was on to a great thing
.His new company, Office Systems Northwest, posted 10 solid years of growth as a supplier of office products. when the copier market started going digital, Taylor and his business partner had to regroup.
Working under the'break-fix' model, the computer company sold clone computers'and spent a lot of time chasing around to mend the clones.' One of the biggest problems was distinguishing between the customer's's and the service provider's responsibility.
'When a {computer|P. Computer breaks down, info that used to reside on the computer needs to be retrieved or restored,' Taylor recalls.
'Every six months, we had to switch the business structure again - one model never seemed to continue to be profitable for at least a year. Everybody else in the sector who I talked to was in the same boat.'
'N-able helped us find a way to remotely respond to consumers and bill for it, as well as to be proactive and escape the break-fix cycle,' Taylor claims. They drilled into what was wrong with how we were running the services division and their consultation helped us change our model to be more cost effective.'
'Remote network monitoring and reply is so salable,' he stresses. 'The logic of it is so clear : let your machines let us know what's going on so you have got no downtime and never have to call us. We closed 95% of the business we presented the new solution to.' In fact, he is saying,'The N-able product helped us land about 33 contracted clients inside 9 months. We were still adding new clients when we sold off that division.' Even better,'Clients outsourced more to us over time. We just about doubled revenues with new business from existing customers, and that trend is still taking place.' So why would the partners sell the prospering business? Because they could. Taylor observes that most businesses in the computer and network services industry,'just sort of die out after a while. When the owners are ready to get out, there's not much to sell. The customers is loyal to an engineer and will have a tendency to follow the engineer.' by contrast, Taylor announces,'N-able allowed us to build a model that made our customers devoted to the business.
Taylor still believes in the outsourcing model and in the network services company he worked with N-able to form. Office Systems Northwest ( now a provider of office printers and copiers ) and the new, independent services company share a bilateral contract whereby Taylor's team resells network services to clients who need it, and the services company provides Office Systems Northwest with remote network services. 'We knew that we had a difficulty but we didn't know the way to fix it.
N-able actually understood our venture and what we were going through. They helped us make the services company into something that might be sold.'.
Network Systems Business Boosts Value with Innovative MSP Products
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