Case: Appliances, "lifetime Warranty" Is A Beautiful Lie
Consumption In the purchase of Home Appliances
, Jewelry, transport other commodities, the most concerned about the quality of products first, followed by the sale of goods
Service . Some manufacturers seize this mentality of consumers, have to extend the "three guarantees" period, and even play the "lifetime warranty" of the brand attractive. This kind of "lifetime warranty" in the end that can be done? Recently, Liu and the very fact that people reflect their experiences to the newspaper, "life maintenance" experience.
Liu at the end of 2000 bought a duckling license
Water Heater At that time warranty
Certificate Promised, the electric water heater machine warranty period of one year, more than the warranty period, manufacturers of the consumer "lifetime warranty" service, free onsite maintenance, cleaning, water heaters, water heaters, replacement of spare parts only fees collected. Earlier this year, Mr. Liu called the duck water heater service calls, hope the staff service station door replacement water heater of the magnesium stick, and cleaning water heater. Who knows the answer after-sales service personnel to provide home maintenance, cleaning services charge 20 yuan, replacement parts extra cost. Find out that after Mr. Liu, now no longer produce this water heater manufacturers, and maintenance of the lack of the necessary components, coupled with poor efficiency in recent years, manufacturers, original "life maintenance" has already unable to fulfill the commitment.
Very fact that in the March 8, 2005, a large mall in the city spent nearly 5,000 yuan to buy the one "Arts of China" brand diamond ring, the product warranty certificate promises a "lifetime warranty", "life-long free cleaning "Service, in August 2005, Ms. Zhang found himself suddenly
Ring On Diamond Off, lost, then to the mall sales counters to find a solution. But the very fact that discovery, "Arts of China" jewelry sales counters had to withdraw from the mall. Ms. Zhang Center for after-sales service to find shopping malls, shopping centers, the reply was only to help link "Arts of China" jewelry manufacturer. After some time, inform the very fact that shopping malls, factories that the very fact that the diamond ring worn off their own ineptitude, can be mailed to the manufacturers to re-ring inlaid diamond, but the very fact that will bear the cost of expenses related to diamonds, repair services and other costs 1,900 yuan. The approach proposed by manufacturers, Ms. Zhang unwilling to accept. "When that is directed at 'warranty' to buy this brand of diamond rings!" Took less diamond ring, Ms. Zhang was very depressed.
Reporter learned from the consumer association, similar to the "lifetime warranty" case even made it difficult to fulfill. "Lifetime warranty" is a beautiful lie, the promise of science is open to question. According to a
Business Industry sources, in order to
Air conditioning Sales, for example, each air-conditioning repairs generally cost about 1% of the price of the air conditioning? 3%, the warranty period of 2 to 3 years of warranty if the manufacturer promises to extend the double fee on each air-conditioning maintenance to increase more than doubled, because air conditioning in the three years after the failure rate is much higher than the failure rate within 3 years, maintenance costs will increase exponentially. Manufacturers promise of "lifetime warranty" of commitments, to pay high maintenance costs.
This, the Drum Tower District Consumers Association Secretary-General Road Paul reminds consumers, not to the length of service for the purchase of product standards. In the "three guarantees" the problem was found during the repairs as soon as possible, do not persist in "lifetime warranty" commitment. If the manufacturers commitment to "lifetime warranty", consumers should check the warranty certificate is marked with "lifetime warranty" clause, if the purchase contract should be considered as part of "lifetime warranty" is the manufacturer or vendor of the obligation, if warranty responsibility is not fulfilled, can be regarded as breach of contract, whereby the consumer can sue.
Case: Appliances, "lifetime Warranty" Is A Beautiful Lie
By: viedy
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